About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent who are equipped with in-demand digital skills and are primed to succeed in the workplace.

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

Position Summary

The Interim Manager, Wraparound Support is passionate about working with a team to meet the needs of participants, applicants, or alumni. This position is also responsible for guiding participants and applicants through a process of wraparound stages, i.e., identifying and coordinating crisis/safety plans, identifying supports to build a wraparound team, identifying participant personal and developmental goals, providing ongoing guidance and coordination of services, advocacy, referrals and facilitating the specific needs of the participant. This position is adept in applying unique approaches including working with participants to stabilize housing, achieve vocational and training goals and develop healthy relationships with others in their lives. The intended wraparound approach includes referrals to external resources for therapy, intensive case management and other traditional mental health interventions, while also developing community and regional partnerships with relevant resources and contact.

The position in Interim for the duration of a maternity leave of absence and is scheduled for overlap with the full time incumbent.

Current Responsibilities and Accountabilities

Partnership Engagement and Development

• Seek and secure new partnerships with community resources, based on community needs.

• In collaboration with Program Director, Program Managers, and Outreach Management, work collaboratively with the community, building and sustaining engagement of all Wraparound stakeholders (applicant, participants, families, Wraparound partners, and other community resource providers).

• Overseeing all program communications, internally among Wraparound stakeholders, in relation to crisis identification, coordination, and deployment of support.

• Leading the development of new protocols for referrals, student intake, assessment and implementation of services, in collaboration with Wraparound partners.

• Convening all Wraparound partners on a regular basis, to leverage resources and hold each other accountable to the goal of building a strong and supportive network of resources for applicants and participants, and alumni.

• Leverage support from professional organizations that provide behavioral, social, and emotional health counselling.

• Facilitates sessions with participants or applicants to address crises, learning accommodation, and other wraparound support needs.

• Lead the identification, design, and implementation of program, social, and emotional support services for participants and to assist community partners with the alignment and coordination of support services

• Guides holistic client support, overseeing daily departmental efforts and aligning initiatives with employment, EDI, and reconciliation goals.

• Develops and delivers ongoing and specialized staff training, onboarding, and knowledge transfer related to resource and learning accommodations, cultural safety, trauma-informed care, mental health first aid, and supporting diverse populations with complex barriers.

• Continuously assess participant needs through interviews, focus groups, surveys, and data to identify additional community resources. Make appropriate referrals to longer term community support services and/or mental health services as required.

• Liaises, advocates, coordinates, mediates meetings with external resources i.e., counseling, health, and parental supports, etc.

• Manage participants referred to external services , providing on going support and check-ins through the program.

• Participates in individual supervision, peer support, wellness meetings, and relevant training opportunities.

• Assesses need for crisis/safety plan and implements immediately if needed and takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by NPower Canada.

Data Collection, Reporting, and General

• Develop, document and report on client outcomes.

• Prepare and submit monthly statistical reports, progress reports and evaluation of program results as required.

• Managing data collection among partners, maintaining a record of services through Salesforce, and supporting the use of data for learning and evaluation of the effort, including working with evaluation partners to produce regular reports.

• Supporting and collaborating with NPower Canada staff across various program areas as needed/as appropriate/as available to foster a sense of team and cohesion throughout the organization.

Who You Are:

• Specialized training in de-escalation, conflict resolution, mediation, and negotiation skills

• 3-4 years’ experience working with participant and supportive circles, i.e., families, parenting groups, strength-based work, team-building and working with high need participants

• Good understanding of issues faced by diverse and multi-barriered populations

• Knowledge of Mental Health Diagnosis and potential behaviours exhibited by participant

• Possesses Critical Thinking and Problem Solving to consistently overcome challenges and leverage resources to creatively solve problems. You are a systems-oriented thinker with experience developing support networks across multiple agencies and can quickly adapt to an ever-evolving program and see this as an asset, rather than a deficit, to building new networks of support

• Familiarity with risk assessment and crisis support

• Cultivating Connections: you are a bridge-builder who is passionate about cultivating connections between the people that we serve and our community partners

• Experience using Salesforce or other CRM (customer relationship management) software

• Strong communication (written, verbal, and presentational) and interpersonal skills

• Strong interpersonal, leadership, management, and analytical skills

• Asset: Registered as a certified counsellor with the Canadian Counselling and Psychotherapy Association (CCPA). Current registration with a regulatory body under the Regulated Health Professions Act

• English French Bilingualism will be considered as a strong asset

• Holds a valid First Aid Certificate, and/or commitment to obtaining within 6 months in the role

• A clear, mandatory vulnerable sector check must be presented as a condition of employment as well as satisfactory completion of background check.

NPower Canada is an Equal Opportunity Employer

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour.

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca

At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

**NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements **