SUMMARY

The cash team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.

RESPONSIBILITIES AND TASKS

Customer Service

• Smiles, make eye contact, greets and thanks customers

• Directs customer to the location of requested items

• Handles multiple customers in an effective and efficient manner

• Deals with challenging situations and conflict resolution in a professional manner

Operations

• Operates cash register and all point of sales functions

• Processes customer purchases efficiently, following standardized procedures

• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases

• Learns to use the system in place that automatically dispenses your change and cash and accepts your funds at the end of your shift.

• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently

• Reports stolen and damaged goods to management

• Alerts management to security problems

• Alerts the respective department on any customer inquiry or concern

• Shares opinions and ideas on how to improve store success

• Participates in meetings and all training as required; listens to feedback to improve their own abilities

• Complies with company, store and department policies

• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately

• Uses professional language and maintains a professional appearance (eg. uniform, hygiene, grooming and name tag) when interacting with others.

• Completes other tasks, as required.

Requirements

• Basic math and typing skills

• Ability to work efficiently with computerized systems

• Ability to work with minimum supervision

• Experience in a customer service role and /or with a Canadian Tire store is considered an asset

• CSA certified safety footwear

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

• Reliability and punctuality are expectations for every shift
• Strong orientation towards customer service excellence.
• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers
• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
• Effective written and oral communication skills and the ability to maintain professional communication even in challenging situations
• Ability to complete detail-orientated tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to work in a fast paced team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to resolve retail and or customer issues.
• Ability to multitask, adapt and cope with challenging and changing situations
• Positive attitude, punctuality and solid work ethic.