Your Title: Customer Success Specialist

Job Location: Richmond Hill, Ontario-Hybrid

Our Department: Customer Support

Are you passionate about making an impact by enabling others to succeed? Do you want to play a crucial role in empowering our Customer Success, Sales Operations, and Customer Support teams?

What You Will Do

As a Customer Success Specialist, you won't just be supporting our teams, you'll be supercharging their performance. This is your chance to directly contribute to revenue generation by ensuring our Customer Success, Sales Operations, and Customer Support teams have the resources, tools, and processes they need to dominate their fields and deliver an exceptional customer experience. You'll be the architect behind our success, crafting and distributing vital sales materials, spearheading key programs, and implementing high-impact initiatives.

• Generate qualified leads for the Customer Success team through the effective use of reporting and analytics tools.
• Contribute to the development and implementation of new warranty and subscription product programs.
• Provide comprehensive administrative support to the Customer Success team, including quote generation, customer asset history lookups, and essential documentation management.
• Collaborate with Sales Operations to streamline sales order processes, ensuring accuracy and efficiency.
• Accurately process and fulfill sales order deliverables, interpreting details and delivery instructions.
• Manage customer inquiries and support requests, effectively resolving or triaging issues to appropriate teams.
• Participate in User Acceptance Testing (UAT) for Salesforce and Navision workflows to ensure system integrity and efficiency.
• Champion customer feedback internally to inform sales strategies and enhance customer satisfaction, brand loyalty, and long-term advocacy.
• Facilitate cross-functional collaboration with internal departments to identify client expansion opportunities and escalate customer needs or issues.

What Skills & Experience You Should Bring

• Bachelor's degree in Business Administration, Finance, or a related administrative discipline.
• 2 years of relevant administrative/sales work experience.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities effectively.
• Exceptional interpersonal and customer service skills, fostering positive business relationships.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and proficiency in various databases; Salesforce and Navision experience preferred.
• Proficient computer skills, including Microsoft Office Suite, Google applications and Windows OS.
• Ability to work both independently and collaboratively in a team environment.

About Your Location

The Richmond Hill office is a significant part of Trimble's global network, which includes over 150 locations in 34 countries. The Applanix division was originally an independent company that was acquired by Trimble in 2003, and it has since become a cornerstone of Trimble's positioning technology portfolio. This office is a major center for research, development, and manufacturing.

About Trimble’s Customer Support Applanix Department Trimble's Applanix customer support team is a global, multi-channel group that provides specialized technical assistance to users of their mobile mapping and positioning technology.

In addition to direct support, the team collaborates with product development to improve product functionality and addresses customer inquiries to ensure continuous improvement of their advanced mobile mapping and positioning solutions.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date 09/20/2025

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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