Senior ServiceNow Developer – Workflow Automation & Process Re-Engineering (Contract)
About the role
Senior ServiceNow Developer – Workflow Automation & Process Re-Engineering (Contract)
Location: Remote (Canada) Duration: 6-Month Contract Industry: Non-Profit / Community Services Rate: Negotiable
Build the Future of Enterprise Service Delivery Are you a hands-on Senior ServiceNow Developer who enjoys modernizing workflows, solving complex business challenges, and building scalable ServiceNow solutions?
Our client, a large Canadian non-profit organization, is seeking an experienced ServiceNow Developer to help transform and enhance enterprise IT and HR service delivery processes. This role is ideal for someone who enjoys partnering with business stakeholders, re-engineering existing workflows, and delivering practical solutions that improve operational efficiency and user experience.
This is not a platform administration or support role. We are looking for a senior developer who still enjoys rolling up their sleeves, configuring, customizing, and building solutions within the ServiceNow platform.
About the Opportunity The organization has a mature ServiceNow platform supporting several enterprise business functions, including: Incident Management Change Management Release Management Request Fulfillment Production Support HR Service Delivery (HRSD)
The successful candidate will play a key role in evaluating existing workflows, identifying opportunities for improvement, and modernizing business processes through ServiceNow development and workflow automation.
A significant portion of this engagement will focus on enhancing existing capabilities rather than implementing modules from scratch.
Responsibilities Analyze existing ServiceNow workflows and identify opportunities for automation, optimization, and process improvement. Design, configure, customize, and develop scalable ServiceNow solutions across ITSM and HRSD. Modernize legacy workflows by leveraging Flow Designer and ServiceNow best practices. Build and enhance Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, Record Producers, Notifications, and Service Catalog functionality. Develop Flow Designer automations and enterprise integrations using IntegrationHub and REST/SOAP APIs. Partner directly with business stakeholders to gather requirements, recommend improvements, and translate business needs into technical solutions. Support production issues, troubleshoot platform defects, perform root cause analysis, and implement sustainable fixes. Participate in platform enhancement initiatives, workflow modernization efforts, testing, deployments, documentation, and knowledge transfer. Contribute ideas that improve maintainability, scalability, and long-term platform health.
Required Qualifications 5+ years of hands-on ServiceNow development experience. Demonstrated experience enhancing enterprise ServiceNow environments rather than simply administering the platform. Strong experience with: ITSM HR Service Delivery (HRSD) Flow Designer Service Catalog Business Rules Script Includes Client Scripts UI Policies JavaScript IntegrationHub Experience modernizing or re-engineering ServiceNow workflows. Experience integrating ServiceNow with enterprise applications using REST and/or SOAP APIs. Experience working directly with business stakeholders to gather requirements and deliver workflow improvements. Strong analytical, communication, and problem-solving skills.
Preferred Qualifications Experience with Agent Workspace. Experience supporting HR Case Management or Employee Service Delivery processes. Experience migrating legacy ServiceNow workflows to Flow Designer. Experience with Service Portal. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Additional ServiceNow implementation certifications (CIS-ITSM, CIS-HRSD, etc.) are considered an asset. Experience within healthcare, public sector, or non-profit organizations is considered an asset.
What Will Make You Successful The ideal candidate enjoys improving the way organizations work—not simply writing code. You will be successful if you have experience: Re-engineering business workflows. Modernizing legacy ServiceNow implementations. Building scalable workflow automation. Working collaboratively with technical teams and business stakeholders. Delivering hands-on ServiceNow development within enterprise environments. Driving continuous platform improvement through practical, maintainable solutions.
If you are passionate about workflow transformation, enterprise service delivery, and hands-on ServiceNow development, we encourage you to apply.
Not the right fit? Search for ServiceNow Developer jobs in Vaughan, Ontario, Canada
About Toronto Test Consultants
Toronto Test Consultants was founded in 2012, with the vision of becoming Canada’s premier technology consulting and professional services provider. We pride ourselves in being able to build our company through the principle of attracting local talent, and fostering an environment which enables them to succeed as subject matter experts within high performing teams. Our diverse bench of consultants are armed with an extensive array of skill sets, cultured over years of exposure across various industry domains, including finance/banking, telecommunications, retail supply chain, and ministry sectors.
At Toronto Test Consultants, we combine our passion for technology along with an unparalleled commitment to client satisfaction to ensure that your projects are successful. We are always ready to tackle the challenges and needs of your organization. Your success is our success.
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Senior ServiceNow Developer – Workflow Automation & Process Re-Engineering (Contract)
About the role
Senior ServiceNow Developer – Workflow Automation & Process Re-Engineering (Contract)
Location: Remote (Canada) Duration: 6-Month Contract Industry: Non-Profit / Community Services Rate: Negotiable
Build the Future of Enterprise Service Delivery Are you a hands-on Senior ServiceNow Developer who enjoys modernizing workflows, solving complex business challenges, and building scalable ServiceNow solutions?
Our client, a large Canadian non-profit organization, is seeking an experienced ServiceNow Developer to help transform and enhance enterprise IT and HR service delivery processes. This role is ideal for someone who enjoys partnering with business stakeholders, re-engineering existing workflows, and delivering practical solutions that improve operational efficiency and user experience.
This is not a platform administration or support role. We are looking for a senior developer who still enjoys rolling up their sleeves, configuring, customizing, and building solutions within the ServiceNow platform.
About the Opportunity The organization has a mature ServiceNow platform supporting several enterprise business functions, including: Incident Management Change Management Release Management Request Fulfillment Production Support HR Service Delivery (HRSD)
The successful candidate will play a key role in evaluating existing workflows, identifying opportunities for improvement, and modernizing business processes through ServiceNow development and workflow automation.
A significant portion of this engagement will focus on enhancing existing capabilities rather than implementing modules from scratch.
Responsibilities Analyze existing ServiceNow workflows and identify opportunities for automation, optimization, and process improvement. Design, configure, customize, and develop scalable ServiceNow solutions across ITSM and HRSD. Modernize legacy workflows by leveraging Flow Designer and ServiceNow best practices. Build and enhance Business Rules, Client Scripts, UI Policies, Script Includes, Catalog Items, Record Producers, Notifications, and Service Catalog functionality. Develop Flow Designer automations and enterprise integrations using IntegrationHub and REST/SOAP APIs. Partner directly with business stakeholders to gather requirements, recommend improvements, and translate business needs into technical solutions. Support production issues, troubleshoot platform defects, perform root cause analysis, and implement sustainable fixes. Participate in platform enhancement initiatives, workflow modernization efforts, testing, deployments, documentation, and knowledge transfer. Contribute ideas that improve maintainability, scalability, and long-term platform health.
Required Qualifications 5+ years of hands-on ServiceNow development experience. Demonstrated experience enhancing enterprise ServiceNow environments rather than simply administering the platform. Strong experience with: ITSM HR Service Delivery (HRSD) Flow Designer Service Catalog Business Rules Script Includes Client Scripts UI Policies JavaScript IntegrationHub Experience modernizing or re-engineering ServiceNow workflows. Experience integrating ServiceNow with enterprise applications using REST and/or SOAP APIs. Experience working directly with business stakeholders to gather requirements and deliver workflow improvements. Strong analytical, communication, and problem-solving skills.
Preferred Qualifications Experience with Agent Workspace. Experience supporting HR Case Management or Employee Service Delivery processes. Experience migrating legacy ServiceNow workflows to Flow Designer. Experience with Service Portal. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Additional ServiceNow implementation certifications (CIS-ITSM, CIS-HRSD, etc.) are considered an asset. Experience within healthcare, public sector, or non-profit organizations is considered an asset.
What Will Make You Successful The ideal candidate enjoys improving the way organizations work—not simply writing code. You will be successful if you have experience: Re-engineering business workflows. Modernizing legacy ServiceNow implementations. Building scalable workflow automation. Working collaboratively with technical teams and business stakeholders. Delivering hands-on ServiceNow development within enterprise environments. Driving continuous platform improvement through practical, maintainable solutions.
If you are passionate about workflow transformation, enterprise service delivery, and hands-on ServiceNow development, we encourage you to apply.
Not the right fit? Search for ServiceNow Developer jobs in Vaughan, Ontario, Canada
About Toronto Test Consultants
Toronto Test Consultants was founded in 2012, with the vision of becoming Canada’s premier technology consulting and professional services provider. We pride ourselves in being able to build our company through the principle of attracting local talent, and fostering an environment which enables them to succeed as subject matter experts within high performing teams. Our diverse bench of consultants are armed with an extensive array of skill sets, cultured over years of exposure across various industry domains, including finance/banking, telecommunications, retail supply chain, and ministry sectors.
At Toronto Test Consultants, we combine our passion for technology along with an unparalleled commitment to client satisfaction to ensure that your projects are successful. We are always ready to tackle the challenges and needs of your organization. Your success is our success.