Customer Success Coordinator
Top Benefits
About the role
Customer Success Coordinator
Hypercharge provides seamless, reliable EV charging experiences through our rapidly growing network of public, residential, and commercial charging stations throughout North America. As a rapidly growing company supporting the shift towards a fully electrified future, we are looking for people who want to make an impact, are collaborative, driven, and ready to join a strong and growing team.
Your Role
As the Customer Success Coordinator, you will be a key contact for customers after deployment, helping ensure they receive timely support, clear communication, and a positive experience with Hypercharge. This role combines customer communication, case management, technical coordination, station commissioning, and onboarding support. You will help customers navigate questions, service requests, new site activations, and ongoing operational needs while coordinating with internal teams to move issues through to resolution. This role suits someone with strong communication skills, excellent customer service instincts, and solid technical curiosity. You do not need a technical degree, but you should be comfortable learning new systems, discussing technical issues, and troubleshooting customer questions in a clear and professional way.
Key Responsibilities
Customer Support and First Response: Act as an initial point of contact for customer inquiries, service requests, onboarding questions, and operational support needs. Case Creation and Management: Create, update, and track customer cases from intake through resolution, ensuring accurate information, timely follow-up, and clear ownership. Customer Communication: Provide professional, calm, and helpful updates to customers, site hosts, drivers, and internal stakeholders throughout the support process. Technical Triage and Coordination: Gather key information, identify likely issue types, and coordinate with the appropriate internal teams, technicians, or external partners to support resolution. Station Commissioning Support: Assist with the commissioning process for new charging stations, including coordination, documentation, system setup, and customer communication. Customer Onboarding Calls: Support onboarding calls with new customers to help introduce Hypercharge systems, processes, software access, and support channels. Internal Coordination: Work closely with Customer Success, Product, Operations, Sales, and Field Service teams to ensure customer needs are understood and actioned. Documentation and Process Support: Maintain accurate customer records, case notes, commissioning details, and onboarding documentation to support a consistent customer experience. Continuous Improvement: Share recurring customer questions, technical issues, and process gaps with the appropriate teams to help improve customer support and operational workflows.
Required Qualifications
Excellent customer service and communication skills, with a calm and confident phone and email presence. Strong technical aptitude and comfort learning new systems, software platforms, and operational processes. Ability to triage issues logically and communicate technical information clearly. Highly organized, reliable, and able to manage multiple active customer requests at once. Strong attention to detail when creating cases, documenting updates, and coordinating next steps. Comfortable speaking with customers, asking clear questions, and guiding conversations toward resolution. English fluency. Located in British Columbia and able to work full-time from our North Vancouver office.
Bonus Qualifications
Experience in customer success, technical support, service coordination, SaaS support, telecom, facilities, or a similar customer-facing role. Familiarity with ticketing systems, CRM tools, customer support platforms, or service operations workflows. Experience supporting onboarding, account setup, commissioning, installations, or technical project coordination. Interest in EV charging, clean technology, energy, software, or connected hardware systems.
We proudly offer
Salary: $45,000 to $55,000 CAD per year Extended medical and dental benefits Growth opportunities in a scaling, high-impact business Location: On-Site, North Vancouver, BC (V7P 3T4) Type: Full-time Start: Hiring immediately
Not the right fit? Search for Customer Success Coordinator jobs in North Vancouver, British Columbia, Canada
About Hypercharge
Hypercharge is an electric vehicle (EV) supply equipment company that provides turnkey EV charging solutions to serve the rapidly growing market. As a clean technology innovator, we are on a mission to accelerate EV adoption and the shift towards a carbon neutral economy by providing seamless, simple charging experiences through industry-leading equipment and a robust network of public and private charging stations.
Similar Jobs
Customer Success Coordinator
Top Benefits
About the role
Customer Success Coordinator
Hypercharge provides seamless, reliable EV charging experiences through our rapidly growing network of public, residential, and commercial charging stations throughout North America. As a rapidly growing company supporting the shift towards a fully electrified future, we are looking for people who want to make an impact, are collaborative, driven, and ready to join a strong and growing team.
Your Role
As the Customer Success Coordinator, you will be a key contact for customers after deployment, helping ensure they receive timely support, clear communication, and a positive experience with Hypercharge. This role combines customer communication, case management, technical coordination, station commissioning, and onboarding support. You will help customers navigate questions, service requests, new site activations, and ongoing operational needs while coordinating with internal teams to move issues through to resolution. This role suits someone with strong communication skills, excellent customer service instincts, and solid technical curiosity. You do not need a technical degree, but you should be comfortable learning new systems, discussing technical issues, and troubleshooting customer questions in a clear and professional way.
Key Responsibilities
Customer Support and First Response: Act as an initial point of contact for customer inquiries, service requests, onboarding questions, and operational support needs. Case Creation and Management: Create, update, and track customer cases from intake through resolution, ensuring accurate information, timely follow-up, and clear ownership. Customer Communication: Provide professional, calm, and helpful updates to customers, site hosts, drivers, and internal stakeholders throughout the support process. Technical Triage and Coordination: Gather key information, identify likely issue types, and coordinate with the appropriate internal teams, technicians, or external partners to support resolution. Station Commissioning Support: Assist with the commissioning process for new charging stations, including coordination, documentation, system setup, and customer communication. Customer Onboarding Calls: Support onboarding calls with new customers to help introduce Hypercharge systems, processes, software access, and support channels. Internal Coordination: Work closely with Customer Success, Product, Operations, Sales, and Field Service teams to ensure customer needs are understood and actioned. Documentation and Process Support: Maintain accurate customer records, case notes, commissioning details, and onboarding documentation to support a consistent customer experience. Continuous Improvement: Share recurring customer questions, technical issues, and process gaps with the appropriate teams to help improve customer support and operational workflows.
Required Qualifications
Excellent customer service and communication skills, with a calm and confident phone and email presence. Strong technical aptitude and comfort learning new systems, software platforms, and operational processes. Ability to triage issues logically and communicate technical information clearly. Highly organized, reliable, and able to manage multiple active customer requests at once. Strong attention to detail when creating cases, documenting updates, and coordinating next steps. Comfortable speaking with customers, asking clear questions, and guiding conversations toward resolution. English fluency. Located in British Columbia and able to work full-time from our North Vancouver office.
Bonus Qualifications
Experience in customer success, technical support, service coordination, SaaS support, telecom, facilities, or a similar customer-facing role. Familiarity with ticketing systems, CRM tools, customer support platforms, or service operations workflows. Experience supporting onboarding, account setup, commissioning, installations, or technical project coordination. Interest in EV charging, clean technology, energy, software, or connected hardware systems.
We proudly offer
Salary: $45,000 to $55,000 CAD per year Extended medical and dental benefits Growth opportunities in a scaling, high-impact business Location: On-Site, North Vancouver, BC (V7P 3T4) Type: Full-time Start: Hiring immediately
Not the right fit? Search for Customer Success Coordinator jobs in North Vancouver, British Columbia, Canada
About Hypercharge
Hypercharge is an electric vehicle (EV) supply equipment company that provides turnkey EV charging solutions to serve the rapidly growing market. As a clean technology innovator, we are on a mission to accelerate EV adoption and the shift towards a carbon neutral economy by providing seamless, simple charging experiences through industry-leading equipment and a robust network of public and private charging stations.