Top Benefits
About the role
Job Description
What is the opportunity?
As the Investigations Officer you are responsible for the end to end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. As you work with your team and individually, you will also ensure all individual activities are completed on time and per quality thresholds to minimize the risk of financial loss and negative client impact.
What will you do?
- Responsible for the investigation and resolution of client and general ledger adjustments resulting from image capture processing.
- Investigate root cause of adjustments and identifying the appropriate resolving actions
- Identify and escalate repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigated
- Complete resolving actions and engage service partners as needed to conclude
- Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk
- Responsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframes
- Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules
- Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements
What do you need to succeed?
Must-have:
- Experience working in a fast paced operational team
- Solid knowledge of all Regulatory and Compliance rules – CPA rules
- Strong investigation and problem solving skills
- Change management minded
- Must be able to work evening shift between 4-12pm
Nice-to-have:
- Ability to multitask in various systems environments. and complete tasks independently
- Problem Solving/Analytical Thinking
- Sense of Urgency with excellent communication and interpersonal skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
#LI-post
Job Skills
Banking, Communication, Critical Thinking, Customer Inquiries, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-17
Application Deadline:
2025-10-03
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
As the Investigations Officer you are responsible for the end to end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. As you work with your team and individually, you will also ensure all individual activities are completed on time and per quality thresholds to minimize the risk of financial loss and negative client impact.
What will you do?
- Responsible for the investigation and resolution of client and general ledger adjustments resulting from image capture processing.
- Investigate root cause of adjustments and identifying the appropriate resolving actions
- Identify and escalate repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigated
- Complete resolving actions and engage service partners as needed to conclude
- Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk
- Responsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframes
- Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules
- Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements
What do you need to succeed?
Must-have:
- Experience working in a fast paced operational team
- Solid knowledge of all Regulatory and Compliance rules – CPA rules
- Strong investigation and problem solving skills
- Change management minded
- Must be able to work evening shift between 4-12pm
Nice-to-have:
- Ability to multitask in various systems environments. and complete tasks independently
- Problem Solving/Analytical Thinking
- Sense of Urgency with excellent communication and interpersonal skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
#LI-post
Job Skills
Banking, Communication, Critical Thinking, Customer Inquiries, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
120 WESTERN PKY:BEDFORD
City:
Bedford
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-17
Application Deadline:
2025-10-03
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.