Program Coordinator

**Reports To:**Manager, Healthcare Providers and Structural Stigma

**Position Type:**Full-Time, Fixed-Term (12 Months)

**New or Existing:**Existing

**Location:**Ottawa – Hybrid, In office 1 day per week

Application Deadline: March 31, 2026

Salary Range:$55,500 - $62,029

ORGANIZATIONAL BACKGROUND

The Mental Health Commission of Canada (MHCC) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental health problems and illnesses.

The Commission is a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives: The Mental Health Strategy for Canada, the Commission will focus in the areas of, substance abuse/misuse, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.

The Mental Health Commission’s head office is in Ottawa, Ontario.

POSITION OVERVIEW

Reporting to the Manager, Healthcare Providers and Structural Stigma, the Program Coordinator will provide expertise and support to key strategic projects aimed at improving access to quality mental health care. Topic areas include but are not limited to structural stigma, primary care and health-care workers. The Program Coordinator will also work in collaboration with other MHCC departments and external interest holders.

DUTIES AND RESPONSIBILITIES

• Coordinate conferences, events and meetings on various projects and initiatives, including preparing meeting agendas, summaries and meeting notes;
• Assist with project administration of key departmental projects and initiatives;
• Organize meeting material including binders, collateral, handouts and other education material for conferences, meetings and events;
• Support interest holder relationships, including managing interest holder contact information in client relationship database (Salesforce);
• Conduct outreach, organize meetings and lead relationships with key interest holder groups
• Manage project files, documents, and reports;
• Provide regular status reports and updates to the manager;
• Help develop and maintain project progress reports for internal and external interest holders;
• Liaise with external and internal research/project team(s) and key project interest holders, as identified by the manager;
• Assist with tracking project expenses and working with department administrator where necessary;
• Plan and execute the technical delivery of webinars for the department;
• Assist with tracking performance measurement indicators and developing evaluation surveys
• Support the development and tracking of work plans;
• Assist with creating power point presentations, where necessary;
• Help put together publications, reports, and/or proposals together as deemed necessary;
• Coordinate and track translation, communications and other requests involving internal and external support
• Confirm conference attendance details including speaking engagements; and
• Other duties as assigned.

SKILLS AND EXPERIENCE

• Familiarity with principles of client-centred, equitable and recovery-oriented care, and the mental health system.
• Strong project coordination skills, to support the development of projects from conception to launch and ongoing dissemination, and demonstrated experience meeting deadlines while working either independently, or with multiple internal or external interest holders.
• Strong interpersonal, organizational, project coordination, (oral and written) communications skills (including writing or reviewing briefing notes and reports) and sound judgement
• Strong experience in event planning
• Results oriented, creative, and possessing a high degree of initiative and versatility
• Ability to identify and provide strategies to connect with key interest holders to foster partnerships, with the end goal of progressing the work forward
• Experience utilizing a Customer Relations Database System (Salesforce)
• Experience coordinating and running webinars
• Experience with computer information databases, personal computers in a Windows environment, computer logic concepts, and on-line systems
• Must be highly organized, analytical, accurate and detail oriented
• Must be able to work under pressure to meet deadlines; must be able to analyze and prioritize assignments
• The ability to learn quickly and work independently and to function in a rapidly changing environment

QUALIFICATIONS

• Bachelor’s degree in Social Science, or Communications or a combination of similar experience
• A minimum of three years’ experience (health oriented preferred) in Project Coordination, Communications, Administration, or experience working in health promotion.
• Good understanding of mental health care in Canada, and the MHCC’s initiatives
• Advanced proficiency in webinar platforms to set up and manage webinars and consultations
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook Calendar); CRM (Salesforce)
• Ability to speak both official languages (English & French) is an asset.

COMPETENCIES

Values and Ethics

Respectful of Diversity

Continuous Learning

Results Management

Teamwork and Cooperation

Oral/Written Communication

Health, Safety and Wellness (Physical and Psychological)

PHYSICAL/COGNITIVE DEMANDS

• Moderate periods of time spent in meeting type settings
• Extended visual requirements (5 plus hours) due to computer related work
• Extended periods of time spent in sitting position (computer work, meetings etc. 5 plus hours)
• Moderate requirement for multi-tasking and effectively dividing attention to numerous duties and responsibilities
• High degree of concentration required
• Highly attentive to details
• Low level exposure to extended travel requirements (up to 10% and greater at times) and extension of work day beyond 7.5 hours
• High analytical and interpretive requirements
• Must be comfortable working in open space environments

PSYCHOLOGICAL DEMANDS

• Continuously deadline driven requirements
• Moderate level exposure to stress resulting from complex interactions, interest holder relations, and output requirements.
• Moderate level requirement to maintain concentration for extended periods of time in order to maximize interest holder engagement, perform situational strategic analysis and interpretation of data and minimize errors.
• Capacity to effectively organize and prioritize own work.
• Moderate to high degree of emotional intelligence required in order to develop and maintain good relationships, communicate clearly, influence and inspire others, work well in a team, and manage conflict.
• Responsive to possible rapid changes in priorities;
• Adaptable to change (organizational and environmental)
• Performance goals and objectives are established yearly and regularly reviewed

LAND ACKNOWLEDGEMENT

The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations. Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.

The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as; First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.

The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Accessible formats and communication supports for applicants are available upon request by contacting People and Culture at hr@mentalhealthcommission.ca.