Senior Manager, Process Owner, Client Services
Top Benefits
About the role
Job Description
What is the opportunity?
As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Client Services Operations, ensuring efficiency, quality, and continuous improvement. You will collaborate with various key partners within the Client Services teams and across Insurance with the goal of achieving Operational Excellence. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem solving to continuously improve both client and employee experience, increase efficiency, and reduce waste.
What will you do?
- Proactively drive the continuous improvement of processes to meet efficiency targets in the pursuit of Operational Excellence
- Identify existing process gaps, analyze to determine business benefits, and create/execute on a roadmap of opportunities to drive process efficiencies and improve both client and employee experience
- Maintain a deep and current understanding of the Client Services Operations area’s baseline performance against established metrics and collaborate with operations leaders to achieve performance goals
- Lead the creation and maintenance of detailed process documentation and have decision-making authority over implementation of all process changes Client Services Operations
- Provide oversight and direction on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of new initiatives for Client Services Operations.
- Develop strong collaboration routines with key cross-functional partners (ie. Operations leaders, Digital & Data team, Supplier Management, Technology) to maintain alignment on short and long-term goals and ensure success in Achieving Operational Excellence
- Maximize efficiency and productivity through transformational thinking and drive to impact, creating an atmosphere of high performance where work is prioritized for greatest impact
What will you need to succeed?
Must-have
- Post-secondary education
- Minimum 7 to 10 years of experience as a leader in operations / operational support, process design/management or strategic business implementation
- A growth mindset, bias for action and focus on continuous improvement and efficiency
- Proven track record of leading and driving change through problem solving, impact and influence
- Excellent communication skills and keen attention to detail
Nice-to-have
- Lean Six Sigma Training and Certification (Green Belt or Black Belt preferred)
- Experience working in client-facing operations
- Experience working with technology/systems used in Operations
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Job Skills
Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-29
Application Deadline:
2026-05-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$90,000.00 - $140,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Manager, Process Owner, Client Services jobs in Mississauga, ON
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Similar Jobs
Senior Manager, Process Owner, Client Services
Top Benefits
About the role
Job Description
What is the opportunity?
As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Client Services Operations, ensuring efficiency, quality, and continuous improvement. You will collaborate with various key partners within the Client Services teams and across Insurance with the goal of achieving Operational Excellence. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem solving to continuously improve both client and employee experience, increase efficiency, and reduce waste.
What will you do?
- Proactively drive the continuous improvement of processes to meet efficiency targets in the pursuit of Operational Excellence
- Identify existing process gaps, analyze to determine business benefits, and create/execute on a roadmap of opportunities to drive process efficiencies and improve both client and employee experience
- Maintain a deep and current understanding of the Client Services Operations area’s baseline performance against established metrics and collaborate with operations leaders to achieve performance goals
- Lead the creation and maintenance of detailed process documentation and have decision-making authority over implementation of all process changes Client Services Operations
- Provide oversight and direction on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of new initiatives for Client Services Operations.
- Develop strong collaboration routines with key cross-functional partners (ie. Operations leaders, Digital & Data team, Supplier Management, Technology) to maintain alignment on short and long-term goals and ensure success in Achieving Operational Excellence
- Maximize efficiency and productivity through transformational thinking and drive to impact, creating an atmosphere of high performance where work is prioritized for greatest impact
What will you need to succeed?
Must-have
- Post-secondary education
- Minimum 7 to 10 years of experience as a leader in operations / operational support, process design/management or strategic business implementation
- A growth mindset, bias for action and focus on continuous improvement and efficiency
- Proven track record of leading and driving change through problem solving, impact and influence
- Excellent communication skills and keen attention to detail
Nice-to-have
- Lean Six Sigma Training and Certification (Green Belt or Black Belt preferred)
- Experience working in client-facing operations
- Experience working with technology/systems used in Operations
What's in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Job Skills
Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-04-29
Application Deadline:
2026-05-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay Range
The expected pay range for this position is:
$90,000.00 - $140,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Not the right fit? Search for Manager, Process Owner, Client Services jobs in Mississauga, ON
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.