WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

We are looking for an experienced QA Manager to lead a group of existing QA teams as we scope and build out our GreenShield+ ecosystem. You'll be working cross- functionally with both internal and external Product Managers, Designers, and Engineering teams to add quality and customer centricity into every product we make. You love leading people and championing growth, ownership, and accountability within your teams. You are an excellent coach, strong communicator, and have the technical depth to guide and advise the team and other stakeholders.

Responsibilities:

• Lead QA Supervisors and their QA teams (approximately 20 people in the organization)
• Support and champion quality standards for all GreenShield Labs products
• Co-ordinate and have oversight of timelines and deliverables of the testing and needs therein guide informed architectural decisions / recommendations for our automated testing solutions
• Ensure their teams are adhering to best practices when it comes to testing standards, documentation, metrics, and analysis in both manual and automated approaches
• Supporting team members they manage, in their career progressions through feedback and mentoring with a focus on enhancing the leadership skills and capabilities of the Supervisors
• Working with the Supervisors to hire new QA talent
• Own the end-to-end and integrated testing strategies for all GreenShield Labs products and how they interact with other organizations’ products

WHO WE'RE LOOKING FOR

• Bachelor's / Master's degree in a technical field.
• Proven experience leading multiple QA teams simultaneously with a preference for people that have led other people leaders in doing so
• Strong background in QA with exposure to Exploratory testing and Automated testing
• Experience creating Test Strategies for complex integrated systems
• Experience transitioning a team from manual test cases to exploratory testing and/or automated testing approaches
• Excellent knowledge of security, privacy, and accessibility and how to test for them
• Knowledge of Cypress, BrowserStack, and other testing tools
• Knowledge of ISO27001 or SOC2 compliance standards a plus
• Familiarity with GCP is a plus

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).