Top Benefits
About the role
Company Description
As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone. You will deliver exceptional, personalized service while efficiently coordinating guest needs with various departments. Your role is key in creating seamless and memorable experiences, ensuring every interaction reflects the luxury and service excellence of the hotel.
Job Description
What is in it for you:
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive rate of $32.05 per hour
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Opportunity to grow within a collaborative and professional Rooms Division team
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
-
Answer all internal and external calls promptly, courteously, and professionally, following brand standards
-
Process guest requests, wake-up calls, and service orders accurately and efficiently
-
Coordinate and dispatch requests to appropriate departments (Housekeeping, Engineering, In-Room Dining, Concierge, etc.)
-
Maintain clear and effective communication with all hotel departments to ensure timely follow-up
-
Handle guest concerns with professionalism and empathy, ensuring prompt resolution and escalation when required
-
Monitor and manage guest requests through the hotel’s systems to ensure completion and satisfaction
-
Provide knowledgeable information about hotel services, outlets, and local attractions
-
Take initiative to personalize each guest interaction and anticipate guest needs
-
Support emergency procedures and communication protocols as required
-
Maintain confidentiality of guest information at all times
-
Other duties assigned
Qualifications
Your experience and skills include:
-
Previous experience in a luxury hotel or customer service environment is an asset
-
Strong verbal communication skills with a clear and professional telephone manner
-
Ability to multitask and remain calm in a fast-paced environment
-
Proficiency with hotel systems such as Opera, Royal Service platforms, or similar systems is an asset
-
Excellent organizational and time management skills
-
Service-focused personality with a passion for guest experience
-
Ability to work flexible hours, including evenings, weekends, and holidays
Additional Information
Your team and working environment:
You will be part of a dynamic and service-driven Royal Service team, working closely with all departments across the hotel to ensure seamless communication and exceptional guest experiences. Collaboration, attention to detail, and a shared commitment to luxury service excellence are at the heart of everything we do.
**Visa Requirements:**Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
Not the right fit? Search for Royal Service Agent jobs in Vancouver, BC
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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Top Benefits
About the role
Company Description
As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone. You will deliver exceptional, personalized service while efficiently coordinating guest needs with various departments. Your role is key in creating seamless and memorable experiences, ensuring every interaction reflects the luxury and service excellence of the hotel.
Job Description
What is in it for you:
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- A competitive rate of $32.05 per hour
- Complimentary work meals through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
- Opportunities to participate in sustainability, charity, and community engagement initiatives
- Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
- Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
- Opportunity to grow within a collaborative and professional Rooms Division team
- Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city
What you will be doing:
-
Answer all internal and external calls promptly, courteously, and professionally, following brand standards
-
Process guest requests, wake-up calls, and service orders accurately and efficiently
-
Coordinate and dispatch requests to appropriate departments (Housekeeping, Engineering, In-Room Dining, Concierge, etc.)
-
Maintain clear and effective communication with all hotel departments to ensure timely follow-up
-
Handle guest concerns with professionalism and empathy, ensuring prompt resolution and escalation when required
-
Monitor and manage guest requests through the hotel’s systems to ensure completion and satisfaction
-
Provide knowledgeable information about hotel services, outlets, and local attractions
-
Take initiative to personalize each guest interaction and anticipate guest needs
-
Support emergency procedures and communication protocols as required
-
Maintain confidentiality of guest information at all times
-
Other duties assigned
Qualifications
Your experience and skills include:
-
Previous experience in a luxury hotel or customer service environment is an asset
-
Strong verbal communication skills with a clear and professional telephone manner
-
Ability to multitask and remain calm in a fast-paced environment
-
Proficiency with hotel systems such as Opera, Royal Service platforms, or similar systems is an asset
-
Excellent organizational and time management skills
-
Service-focused personality with a passion for guest experience
-
Ability to work flexible hours, including evenings, weekends, and holidays
Additional Information
Your team and working environment:
You will be part of a dynamic and service-driven Royal Service team, working closely with all departments across the hotel to ensure seamless communication and exceptional guest experiences. Collaboration, attention to detail, and a shared commitment to luxury service excellence are at the heart of everything we do.
**Visa Requirements:**Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
Not the right fit? Search for Royal Service Agent jobs in Vancouver, BC
About Accor
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.