About the role
Job Summary:
The Acting Manager, Crew Scheduling reports to the Director, Crew Resources and leads crew scheduling operations, ensuring efficient staffing, compliance, and operational support. This role oversees workforce planning, payroll, budgeting, labor contract compliance, and analytics while collaborating with key stakeholders to enhance efficiency and reliability.
Duties & Responsibilities:
- Provide strategic direction and mentorship to the Crew Scheduling, Crew Payroll, Crew Logistics branch
- Lead the team in handling complex crew scheduling challenges, including irregular operations (IROPs)
- Ensure accurate and timely submission of payroll for several departments including, Crew Scheduling, Inflight Services, Flight Ops
- Provide coaching, feedback, and performance management for the branch
- Lead the recruitment, onboarding, and continuous training of Crew Schedulers, Crew Payroll, Crew Logistics and Crew Analytics
- Assist in developing and presenting the annual budget for the Crew Resources department
- Collaborate with finance and operations teams to optimize crew-related costs
- Participate in FOAG process meetings
- Participate in operational systems modernization projects to improve branch efficiency
- Prepare and analyze key performance reports and operational metrics
- Work closely with Flight Operations, Crew Planning, Payroll, and Network Planning teams
- Enforce the correct implementation of the Canadian Aviation Regulations pertaining to Crewing operations and the company's policies
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Behavioural Competencies:
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications:
- Bachelor's degree in aviation management, business administration, or a related field
- 5 years experience in Crew Scheduling, Aviation Analytics, or simlar role
- Stong knowledge of flight crew work rules/contracts
- Previous supervisory/leadership experience required
- Strong leadership, team management, and decision-making skills
- Understanding of CARS regulatory requirements, crew scheduling best practices, and labor agreements
- Experience in budgeting, cost control, and strategic workforce planning
- Excellent communication, collaboration, and problem-solving skills
- Proficiency in Navblue NOC, PBS, crew management software and scheduling systems is an asset
- Experience in implementing or supporting operational technology upgrades is preferred
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.
About the role
Job Summary:
The Acting Manager, Crew Scheduling reports to the Director, Crew Resources and leads crew scheduling operations, ensuring efficient staffing, compliance, and operational support. This role oversees workforce planning, payroll, budgeting, labor contract compliance, and analytics while collaborating with key stakeholders to enhance efficiency and reliability.
Duties & Responsibilities:
- Provide strategic direction and mentorship to the Crew Scheduling, Crew Payroll, Crew Logistics branch
- Lead the team in handling complex crew scheduling challenges, including irregular operations (IROPs)
- Ensure accurate and timely submission of payroll for several departments including, Crew Scheduling, Inflight Services, Flight Ops
- Provide coaching, feedback, and performance management for the branch
- Lead the recruitment, onboarding, and continuous training of Crew Schedulers, Crew Payroll, Crew Logistics and Crew Analytics
- Assist in developing and presenting the annual budget for the Crew Resources department
- Collaborate with finance and operations teams to optimize crew-related costs
- Participate in FOAG process meetings
- Participate in operational systems modernization projects to improve branch efficiency
- Prepare and analyze key performance reports and operational metrics
- Work closely with Flight Operations, Crew Planning, Payroll, and Network Planning teams
- Enforce the correct implementation of the Canadian Aviation Regulations pertaining to Crewing operations and the company's policies
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Behavioural Competencies:
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
- Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
- People Leadership: Assuming a leadership role in helping others achieve excellent results.
- Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications:
- Bachelor's degree in aviation management, business administration, or a related field
- 5 years experience in Crew Scheduling, Aviation Analytics, or simlar role
- Stong knowledge of flight crew work rules/contracts
- Previous supervisory/leadership experience required
- Strong leadership, team management, and decision-making skills
- Understanding of CARS regulatory requirements, crew scheduling best practices, and labor agreements
- Experience in budgeting, cost control, and strategic workforce planning
- Excellent communication, collaboration, and problem-solving skills
- Proficiency in Navblue NOC, PBS, crew management software and scheduling systems is an asset
- Experience in implementing or supporting operational technology upgrades is preferred
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.
About Porter Airlines Inc.
Porter Airlines is Canada’s third-largest scheduled carrier, based at Billy Bishop Toronto City Airport. An Official 4 Star Airline® in the World Airline Star Rating® by Skytrax and rated top small airline in the world in Condé Nast Traveler’s 2013 Readers Choice Awards, Porter is committed to offering speed, convenience and service as part of a premium travel experience.
As the airline of choice for discerning short-haul passengers, our warm and effortless approach to hospitality, combined with our spotless service brings dignity and refinement back to flying.
Porter Airlines est le troisième plus important transporteur régulier au Canada, basé à l’aéroport Billy Bishop de Toronto. Porter est une compagnie aérienne officielle 4 étoiles dans le Classement mondial des compagnies aériennes© établi par Skytrax et il est classé au premier rang mondial dans la catégorie des petites compagnies aériennes dans le Choix des lecteurs de Condé Nast Traveler 2013.
Porter est engagé à offrir la commodité, la rapidité et le service dans les voyages aériens. En tant que compagnie aérienne de choix pour les passagers exigeants de vols de courte durée, notre hospitalité chaleureuse et sans effort, combinée à notre service impeccable, apporte dignité et raffinement aux vols aériens.