Deskside Technician Sr
Top Benefits
About the role
Details
Job Description
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Smart Hands support with networking, server, and telecommunications technologies
Supporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices.
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC) Windows 10/11operating systems Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Desired Characteristics
Network+ Certification
CCNA or CCNP Certifications or equivalent.
Microsoft Certified Professional (MCP)
ITIL Foundations
Job Requirements
Details
What do you need to succeed?
Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks
What You'll Get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making
Not the right fit? Search for Deskside Technician Sr jobs in Fort Saskatchewan, Alberta, Canada
About Stefanini North America and APAC
Stefanini Group is a multinational company with a broad portfolio of technological solutions. Our global presence spans 41 countries and 44 languages. Motivated by a shared entrepreneurial spirit, we help our clients transform their business through digital innovation, working in an agile manner and co-creating for a better future. We believe technology can revolutionize a company and that innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress. We are big enough to invest in new technology while small enough to be both flexible and adapt to our clients’ needs. Driven by our entrepreneurial mindset, we help customers transform their business through digital innovations by working in an agile mode and co-creating for a better future.
We offer a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.
Similar Jobs
Deskside Technician Sr
Top Benefits
About the role
Details
Job Description
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Smart Hands support with networking, server, and telecommunications technologies
Supporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices.
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC) Windows 10/11operating systems Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned
Desired Characteristics
Network+ Certification
CCNA or CCNP Certifications or equivalent.
Microsoft Certified Professional (MCP)
ITIL Foundations
Job Requirements
Details
What do you need to succeed?
Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks
What You'll Get
Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making
Not the right fit? Search for Deskside Technician Sr jobs in Fort Saskatchewan, Alberta, Canada
About Stefanini North America and APAC
Stefanini Group is a multinational company with a broad portfolio of technological solutions. Our global presence spans 41 countries and 44 languages. Motivated by a shared entrepreneurial spirit, we help our clients transform their business through digital innovation, working in an agile manner and co-creating for a better future. We believe technology can revolutionize a company and that innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress. We are big enough to invest in new technology while small enough to be both flexible and adapt to our clients’ needs. Driven by our entrepreneurial mindset, we help customers transform their business through digital innovations by working in an agile mode and co-creating for a better future.
We offer a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.