Top Benefits
Optional equity in growing startup
Health benefits: medical, dental, vision
3 weeks vacation
About the role
Who you are
- Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems
- If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us
- Must be a student enrolled in a post-secondary institution program during the work term
- Available to work full-time hours for either an 8, or 12 month term
- You are customer-centric, naturally curious and undaunted by complex problems
- You have the ability to learn new complex software tools quickly
- Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
- Ability to understand and communicate technical requirements and their impact on the business
What the job involves
- Manage the main inbound support channel through Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses
- Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding
- Collaborate closely with a small team of three
- Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors
- Assist in live client training sessions and participate in phone calls as needed
- Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency
The application process
- We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:
- Interview process step 1: Google Meets call with Recruiter
- Interview process step 2: Interview with the Hiring manager
Benefits
- Optional equity in a rapidly growing start-up funded by top-tier VC
- Health benefits package includes medical, dental and vision, etc
- 3 weeks vacation
- Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
Top Benefits
Optional equity in growing startup
Health benefits: medical, dental, vision
3 weeks vacation
About the role
Who you are
- Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems
- If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us
- Must be a student enrolled in a post-secondary institution program during the work term
- Available to work full-time hours for either an 8, or 12 month term
- You are customer-centric, naturally curious and undaunted by complex problems
- You have the ability to learn new complex software tools quickly
- Exceptional time management and multi-tasking capability. You thrive in an environment of uncertainty and change
- Ability to understand and communicate technical requirements and their impact on the business
What the job involves
- Manage the main inbound support channel through Intercom, serving as the first point of contact for client requests and ensuring timely, effective responses
- Own the onboarding data configuration process, overseeing data collection, clean-up, and preparation to ensure documents are accurately translated into readable, implementation-ready formats. This includes managing the entire process from start to finish, maintaining high standards of quality and accuracy, and ensuring lists are as clean as possible for seamless onboarding
- Collaborate closely with a small team of three
- Provide ad hoc support to CSMs and cross-functional teams, helping streamline processes for property managers and vendors
- Assist in live client training sessions and participate in phone calls as needed
- Leverage tools like Slack, Excel, Clay, ChatGPT, and Intercom to enhance customer success operations and workflow efficiency
The application process
- We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:
- Interview process step 1: Google Meets call with Recruiter
- Interview process step 2: Interview with the Hiring manager
Benefits
- Optional equity in a rapidly growing start-up funded by top-tier VC
- Health benefits package includes medical, dental and vision, etc
- 3 weeks vacation
- Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely