Who you are

• Experience in People Operations, Talent Operations, or a systems-focused role
• Hands-on experience with ATSs and People systems
• Strong documentation and knowledge management skills
• Comfort training and enabling others on tools and processes
• Experience with data visualization tools
• Expert-level Excel skills
• Curiosity and comfort working with AI-enabled tools and workflows

What the job involves

• We’re looking for a People Operations Manager - Systems & Knowledge Management to support the day-to-day effectiveness of the People function by owning our systems, documentation, and enablement
• This role ensures that as the People team scales, our tools remain reliable, our knowledge is easy to access, and our enablement keeps pace with the needs of the business
• You’ll work closely with the Senior Talent Operations Manager, whose primary focus is data and analysis and partner with the broader People Leadership team to support how People operations run day to day
• You’ll take hands-on ownership of People systems and vendor relationships, helping maintain a strong, clear, and scalable operational foundation
• You’ll help evolve our systems and ways of working so the function can operate smoothly and consistently as we grow
• Own the day-to-day administration of all People team systems, including (but not limited to):
• Ashby, RefNow, Hibob, Willo, Metaview, Gem, Risotto
• Manage system configurations, permissions, integrations, and workflows
• Act as the primary point of contact for system questions, troubleshooting, and optimization
• Own vendor relationships, including coordination, issue resolution, and ongoing improvements
• Identify friction points and recommend practical system or process improvements
• Partner with People Ops and IT on updates, rollouts, and enhancements
• Own People team documentation across Confluence and Google Workspace
• Create, update, and maintain playbooks and “how we work” documentation
• Ensure documentation stays current as systems and processes evolve
• Support onboarding by enabling new People team members with clear, accessible resources
• Continue building on recent improvements to knowledge access and discoverability
• Own the design, enablement, and quality monitoring of our internal AI ticketing system (Octobot)
• Build and maintain training materials, FAQs, and usage guidelines
• Drive adoption and ensure the system is used consistently and responsibly
• Monitor quality, identify gaps or failure points, and improve workflows over time
• Act as the first point of escalation for questions or issues related to the AI system
• Partner closely with stakeholders to evolve use cases and guardrails as needs grow
• Provide backup support for People team reporting when primary owners are unavailable
• Pull reports, maintain dashboards, and support basic analysis as needed
• Ensure data accuracy and flag inconsistencies or gaps
• Partner with the primary analyst to ensure continuity and reliability
• At the L3 level, success looks like:
• Reliably owning assigned systems, documentation, and enablement
• Managing vendors and operational execution
• Designing and maintaining effective workflows (including AI-enabled ones)
• Partnering effectively with stakeholders across the People team
• Contributing to a well-run, efficient People function
• This role does not require setting People-wide strategy, but it offers meaningful opportunities to grow scope and impact over time
• When People systems are reliable, knowledge is easy to access, and enablement is strong, the entire organization benefits. This role ensures the operational backbone of the People function is solid - enabling better decisions, faster execution, and a stronger employee experience