TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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Counsellor II – TELUS Health 📍 Thunder Bay, Ontario

🕒 Part-time (Flexible FTE possible) | Permanent Position

Join Our Team Be part of our mission to transform how Canadians access mental health support—bringing innovation, compassion, and connection to every client interaction.

As a Counsellor II , you’ll provide short-term and longer-term counselling through programs like our Employee Assistance Program (EAP) and Total Mental Health (TMH) helping individuals and families in Thunder Bay build resilience.

What You’ll Do As part of our Healthcare Excellence team, you’ll empower clients to navigate life’s challenges and strengthen their emotional well-being through personalized, evidence-based counselling.

You will:

• Deliver solution-focused, goal-oriented counselling, with opportunities for longer-term engagement under models like TMH and Benefits Extension from our office on Arthur st.
• Support a diverse client population across a range of presenting issues such as stress, anxiety, relationships, workplace concerns, grief, and adjustment challenges.
• Maintain clear, accurate, and timely documentation using TELUS Health’s digital tools and templates.
• Participate in team consultations, case discussions, and peer groups to enhance clinical practice and ensure high-quality care.
• Collaborate with colleagues across programs to ensure clients receive the right level and continuity of care.

What You Bring If you’re a compassionate, client-focused clinician who thrives in a collaborative, fast-paced environment and wants to help the Thunder Bay community live healthier, more connected lives, we’d love to hear from you.

Qualifications:

• Master’s degree in Social Work, Counselling Psychology, or a related field.

• Current registration in good standing with one of the following:

• OCSWSSW (Registered Social Worker – RSW)

• CRPO (Registered Psychotherapist – RP)

• 5+ years of post-graduate clinical experience in counselling, psychotherapy, or mental health care.

• Proficiency in solution-focused, brief, and longer-term therapeutic approaches.

• Experience working with substance use concerns or Indigenous populations considered an asset

• Empathetic, adaptable, and able to build trust quickly with diverse clients.

• Organized, self-directed, and comfortable managing caseloads and documentation using digital tools.

• Committed to ethical, evidence-informed practice and ongoing professional growth

Why join TELUS Health When you join TELUS Health, you join a team that believes in taking care of the people who take care of others.

Here’s what you can expect:

• Balance & Flexibility: Regular weekday hours, generous vacation, and wellness days.
• Comprehensive Well-being Support: Annual stipends to promote your mental health and wellness
• Professional Growth: Paid training, supervision, professional membership coverage, and development opportunities.
• Technology that empowers you: Innovative tools and virtual care platforms designed to make client care seamless.
• Financial & Retirement Support: Employer contributions to retirement savings plans.
• Exclusive TELUS Perks: Discounts on TELUS mobility, internet, and TV services.
• Purpose & Belonging: One paid volunteer day each year and a workplace that celebrates diversity, compassion, and connection.

If you’re a licensed mental health professional who values meaningful client work, teamwork, and flexibility, this is an opportunity to make a real impact within a purpose-driven organization that puts well-being first.

A Bit About Us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.