About the role
Location: Edmonton, AB
About Zen Residential
At Zen Residential, we're committed to creating exceptional living experiences for our residents. Our team is passionate about delivering outstanding customer service, maintaining beautiful communities, and building positive relationships with residents and property owners.
We're looking for a professional, customer focused Concierge to join our team. If you enjoy helping people, thrive in a fast paced environment, and take pride in creating a welcoming community, we'd love to hear from you.
About The Role
As the Concierge, you will be the first point of contact for residents, guests, and visitors. You'll play an important role in delivering exceptional customer service, supporting the daily operations of the property, maintaining building security, and helping create a safe and welcoming environment for everyone who enters the community.
What You'll Do
Resident & Guest Services
Welcome residents, guests, and visitors in a professional and friendly manner. Receive, log, and distribute mail, packages, and deliveries. Manage visitor access and maintain visitor records. Assist with resident move ins and move outs. Respond to resident inquiries and escalate concerns when appropriate. Conduct routine inspections of common areas and report maintenance or cleanliness concerns. Provide property tours to prospective residents when required.
Administrative Support
Maintain accurate records of resident interactions, deliveries, and service requests. Coordinate amenity bookings and facility reservations. Assist with administrative tasks, reporting, and data entry. Coordinate access for vendors, contractors, and service providers.
Building Operations & Security
Monitor building access and follow established security procedures. Observe surveillance systems and report suspicious activity. Maintain incident logs and visitor records. Respond to emergency situations in accordance with established procedures. Work closely with property management to promote a safe and secure environment.
Community Engagement
Support resident events and community initiatives. Distribute resident communications and notices. Maintain knowledge of local amenities and services to assist residents.
What We're Looking For
High school diploma or equivalent. Post secondary education in Hospitality, Business Administration, or a related field is considered an asset. One to three years of customer service, hospitality, property management, or concierge experience. Strong interpersonal and communication skills. Excellent organizational and time management abilities. Professional, dependable, and customer focused. Strong problem solving skills and attention to detail. Ability to work independently while collaborating effectively with a team. Flexibility to work evenings, weekends, and holidays as required.
Why Join Zen Residential?
Supportive and collaborative team environment. Opportunities for career growth within a growing organization.
If you're passionate about delivering exceptional customer service and creating a positive resident experience, we'd love to hear from you.
Apply today and become part of the Zen Residential team.
Not the right fit? Search for Concierge jobs in Edmonton, Alberta, Canada
About Zen Residential Ltd.
"Balancing Life & Living"
Zen Residential is a unique concept for property management in Alberta. We are a fully licensed, registered and bonded Real Estate Brokerage specializing in Property, Condominium and Asset Management.
With more than 25 years in the industry and over 1 billion in assets managed, we can provide our clients with a greater understanding of the property management industry. Our senior management team, with their strong core values takes a hands-on approach and spends the time to truly understand the long term objectives for your property, and helps you achieve them.
Our business office is readily accessible in West Edmonton with fully computerized systems to meet individualized business needs.
Our Guarantee
By offering 24/7 on-call maintenance and qualified managers for buildings, we are able to establish positive relations which lead to long term tenants, referrals and a feeling of community within the buildings we manage. As well, our preventive maintenance programs are again good for both owners and tenants. Maintenance is carried out by skillful tradesmen using quality materials and extends the economic life of the buildings. The investment and care for the properties contributes to the value felt by its residents.
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About the role
Location: Edmonton, AB
About Zen Residential
At Zen Residential, we're committed to creating exceptional living experiences for our residents. Our team is passionate about delivering outstanding customer service, maintaining beautiful communities, and building positive relationships with residents and property owners.
We're looking for a professional, customer focused Concierge to join our team. If you enjoy helping people, thrive in a fast paced environment, and take pride in creating a welcoming community, we'd love to hear from you.
About The Role
As the Concierge, you will be the first point of contact for residents, guests, and visitors. You'll play an important role in delivering exceptional customer service, supporting the daily operations of the property, maintaining building security, and helping create a safe and welcoming environment for everyone who enters the community.
What You'll Do
Resident & Guest Services
Welcome residents, guests, and visitors in a professional and friendly manner. Receive, log, and distribute mail, packages, and deliveries. Manage visitor access and maintain visitor records. Assist with resident move ins and move outs. Respond to resident inquiries and escalate concerns when appropriate. Conduct routine inspections of common areas and report maintenance or cleanliness concerns. Provide property tours to prospective residents when required.
Administrative Support
Maintain accurate records of resident interactions, deliveries, and service requests. Coordinate amenity bookings and facility reservations. Assist with administrative tasks, reporting, and data entry. Coordinate access for vendors, contractors, and service providers.
Building Operations & Security
Monitor building access and follow established security procedures. Observe surveillance systems and report suspicious activity. Maintain incident logs and visitor records. Respond to emergency situations in accordance with established procedures. Work closely with property management to promote a safe and secure environment.
Community Engagement
Support resident events and community initiatives. Distribute resident communications and notices. Maintain knowledge of local amenities and services to assist residents.
What We're Looking For
High school diploma or equivalent. Post secondary education in Hospitality, Business Administration, or a related field is considered an asset. One to three years of customer service, hospitality, property management, or concierge experience. Strong interpersonal and communication skills. Excellent organizational and time management abilities. Professional, dependable, and customer focused. Strong problem solving skills and attention to detail. Ability to work independently while collaborating effectively with a team. Flexibility to work evenings, weekends, and holidays as required.
Why Join Zen Residential?
Supportive and collaborative team environment. Opportunities for career growth within a growing organization.
If you're passionate about delivering exceptional customer service and creating a positive resident experience, we'd love to hear from you.
Apply today and become part of the Zen Residential team.
Not the right fit? Search for Concierge jobs in Edmonton, Alberta, Canada
About Zen Residential Ltd.
"Balancing Life & Living"
Zen Residential is a unique concept for property management in Alberta. We are a fully licensed, registered and bonded Real Estate Brokerage specializing in Property, Condominium and Asset Management.
With more than 25 years in the industry and over 1 billion in assets managed, we can provide our clients with a greater understanding of the property management industry. Our senior management team, with their strong core values takes a hands-on approach and spends the time to truly understand the long term objectives for your property, and helps you achieve them.
Our business office is readily accessible in West Edmonton with fully computerized systems to meet individualized business needs.
Our Guarantee
By offering 24/7 on-call maintenance and qualified managers for buildings, we are able to establish positive relations which lead to long term tenants, referrals and a feeling of community within the buildings we manage. As well, our preventive maintenance programs are again good for both owners and tenants. Maintenance is carried out by skillful tradesmen using quality materials and extends the economic life of the buildings. The investment and care for the properties contributes to the value felt by its residents.