Founded in 2015 in Toronto, Canada, KORE Solutions is a subsidiary company of HTS and an innovative technology solutions and services provider with a strong focus on the HVAC manufacturer’s representative industry. With a variety of offerings including business intelligence software, help service support, and more, KORE delivers end-to-end solutions that empower our partners and clients to build their successful business.

At KORE, communication and collaboration is our top priority. As a team member, you’ll be working closely with all departments to develop our software, TRAX, and the infrastructure surrounding it. We have a strong teamwork-oriented culture, meaning you’re surrounded by resources who want you to succeed. Your contributions will also have a direct impact. You’ll be providing meaningful change to the company and serve to enhance our processes.

Job Mandate

Reporting to the Head of Customer Success, the Systems Analyst is responsible for the ongoing management and enhancement of internal business systems to achieve business goals. The primary mandate of this position is to review and assess the effectiveness of key systems and provide a path forward to remediate and optimize those systems based on business need.

As a part of the Corp Systems team, this role will participate in business initiatives and projects related to operational aspects of our internal applications across Kore and our customers.

Role Responsibilities:

• Review current IT systems, such as network, software and hardware features for any errors or issues.
• Collaborate with employees and department heads to determine which system requirements are necessary to remain efficient.
• Build new systems that address and fix any issues shown in the current systems.
• Create analysis reports that represent the cost-benefit of any proposed upgrades.
• Assist the IT team in implementing any new system that was recently drawn up and approved.
• Test and troubleshoot any recently implemented plans to ensure they're operating efficiently.
• Instruct other employees on how to use these new systems through training programs and documents.
• Submit and implement all systems under strict deadlines and budget restrictions
• Gather and analyze system requirements.
• Design and document systems.
• Facilitate communication between stakeholders.
• Ensure system quality and performance.
• Manage system implementation and integration

Working Conditions:

• This role is in Kingston, Ontario
• Hybrid of remote work and office setting
• Office setting - Open, collaborative office space (may vary by location).
• Fast-paced environment with tight deadlines
• Reliable access to personal transportation is a requirement.
• Must be willing to travel within Canada and the United States and have a valid passport.

Minimum Required Technical Skills / Qualifications

• University or college degree in a related discipline (Computer Science, Information Technology) or equivalent technical training or business experience.
• Minimum of 3-5 years’ experience in the workforce performing similar activities.

General Skills

• Strong analytical skills
• Strong attention to detail
• Strong Communication Skills, both verbal and written
• Ability to adapt to changing business requirements.
• Strong critical thinking abilities.
• Strong ability for self-management.
• Strong ability for time and task management and prioritization.

Technical Skills

• General knowledge of Linux systems (Redhat, Debian)
• General knowledge of email (Exchange)
• Strong knowledge of database systems.
• General knowledge of DevOPS, including Agile.
• General knowledge of programming principles and comfort with using common development platforms and languages.

Certifications

• Although certifications are not required for this role, preference will be given to candidates who hold certifications in Microsoft SQL Server.

Core Technology

Average ability to use and operationally manage the following:

• Operating Systems: Windows, RedHat/Debian.
• Database: SQL Server, MySQL, PostgreSQL

Software Development

General knowledge and ability to use the following is required:

• Python3 · ANSI SQL
• R Statistical Computing Language
• PowerShell

Business Software

General knowledge of the following is preferred but not required.

• Microsoft Office 365 Services, including PowerBI.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, KORE is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. KORE encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.