Mainframe Performance and Capacity Management engineer
About the role
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mainframe Performance and Capacity Management Engineer to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Job Description
-
The Mainframe performance and capacity management engineer will be responsible for real-time mainframe performance monitoring, anomaly detection, and incident prevention to support our mission-critical workloads.
-
You will use your expertise in performance optimization, capacity planning, and data analysis to identify both performance and capacity exceptions, ensuring our mainframe infrastructure operates efficiently and effectively.
-
Leverage advanced tools and your technical expertise to safeguard performance, optimize resources, and enable seamless operations across critical business workloads. Collaborate with infrastructure, DevOps, operations, and application teams to ensure optimal workload behavior, guide performance tuning, and surface insights that drive engineering and business decisions.
Responsibilities:
Performance Management and Capacity Planning:
" Monitor real-time z/OS system health and performance across CPU, memory, DASD, and WLM-managed workloads, using tools including RMF, SmartIS, IzPCA, MICS, and other internal tools. Analyze performance data to identify trends, bottlenecks, and potential issues.
" Detect, troubleshoot, and resolve resource anomalies, workload misbehaviors, and degradation risks in production systems. Partner with incident response teams to resolve performance issues quickly and accurately.
" Develop and implement performance tuning strategies by recommending changes to service definitions, dispatching priorities, and workload placement.
" Contribute to capacity planning by forecasting and modeling workload resource demand & capacity requirements.
" Support cost modeling, vendor reporting (SCRT), infrastructure sizing and resource optimization efforts.
Data Analysis:
" Collect and analyze system performance data to generate reports and dashboards.
" Identify key performance indicators (KPIs) and develop metrics to track system performance.
" Visualize, summarize and present data findings, recommendations, and methodology to senior leadership, department leadership and enterprise stakeholders (technical and non-technical stakeholders)
Collaboration and Communication:
" Work closely with cross-functional teams, including operations, development, and infrastructure teams.
" Provide technical support and guidance to team members and stakeholders.
" Participate in on-call rotations and provide timely responses to performance and observability issues.
" Participate in migration of performance/capacity tooling to Git change management and DevOps deployment pipelines.
Basic Qualification:
" Bachelor's degree in information systems, Mathematics, Finance or another quantitative or related subject
" 10+ years of mainframe systems experience with proficiency in performance management for large, multi-processor, multi-LPAR, Parallel Sysplex environments utilizing z/OS
" Proven 10 + Years of experience in mainframe performance monitoring, observability, capacity management, and data analysis.
" Proven 10 + Years of experience resolving systems performance problems in real-time via adjustments to WLM and batch initiators.
" 10 + Years experience of Strong understanding of PR/SM.
" Proficiency 10 + Years of in REXX/Python, Job Control Language (JCL) & DB2
" Strong understanding of Batch Processing and Job Scheduling
" Advanced user of MS Excel (Charts, Pivot tables, Vlookups, PowerPivot) and PowerPoint for data visualization.
" 10 + Years of Experience with mainframe monitoring tools and performance tuning techniques.
" 10 + Years of Experience working with large highly transactional datasets to draw insights and create organizational value.
" 10 + Years of Experience with DevOps is a plus
" 10 + Years of Experience working with ADABAS is a plus
Qualifications:
" Strong analytical, problem solving and strategic thinking skills including the ability to prioritize.
" Proficiency in data analysis and creation of dashboards and various visualizations that will provide actionable insights for operations, engineering and management decision making.
" Working knowledge of MS Office suite for management reporting using both PowerPoint and Excel analytical functions
" Comfortable taking information from disparate systems to bring data elements together for meaningful insights
" Analyze and solve business problems at their root, stepping back to understand the broader context.
" Excellent written and verbal communication skills.
" Ability to work independently and as part of a team.
" Detail-oriented with strong organizational skills.
" Deep expertise with SMF/RMF data, WLM service definitions, and z/OS workload behavior.
" IBM SCRT Reporting (plus)
" MICS Product & Reporting experience (huge plus)
" iZPCA Product experience (plus)
" Exhibit good time management skills, independent thinking and decision-making capabilities.
" High sense of urgency and ability to prioritize competing requirements in a fast-paced environment.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
About NTT Global Data Centers Americas, Inc.
NTT Ltd. is a leading, global technology services company. We're here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That's our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what's possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions.
For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We're constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
Mainframe Performance and Capacity Management engineer
About the role
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Mainframe Performance and Capacity Management Engineer to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Job Description
-
The Mainframe performance and capacity management engineer will be responsible for real-time mainframe performance monitoring, anomaly detection, and incident prevention to support our mission-critical workloads.
-
You will use your expertise in performance optimization, capacity planning, and data analysis to identify both performance and capacity exceptions, ensuring our mainframe infrastructure operates efficiently and effectively.
-
Leverage advanced tools and your technical expertise to safeguard performance, optimize resources, and enable seamless operations across critical business workloads. Collaborate with infrastructure, DevOps, operations, and application teams to ensure optimal workload behavior, guide performance tuning, and surface insights that drive engineering and business decisions.
Responsibilities:
Performance Management and Capacity Planning:
" Monitor real-time z/OS system health and performance across CPU, memory, DASD, and WLM-managed workloads, using tools including RMF, SmartIS, IzPCA, MICS, and other internal tools. Analyze performance data to identify trends, bottlenecks, and potential issues.
" Detect, troubleshoot, and resolve resource anomalies, workload misbehaviors, and degradation risks in production systems. Partner with incident response teams to resolve performance issues quickly and accurately.
" Develop and implement performance tuning strategies by recommending changes to service definitions, dispatching priorities, and workload placement.
" Contribute to capacity planning by forecasting and modeling workload resource demand & capacity requirements.
" Support cost modeling, vendor reporting (SCRT), infrastructure sizing and resource optimization efforts.
Data Analysis:
" Collect and analyze system performance data to generate reports and dashboards.
" Identify key performance indicators (KPIs) and develop metrics to track system performance.
" Visualize, summarize and present data findings, recommendations, and methodology to senior leadership, department leadership and enterprise stakeholders (technical and non-technical stakeholders)
Collaboration and Communication:
" Work closely with cross-functional teams, including operations, development, and infrastructure teams.
" Provide technical support and guidance to team members and stakeholders.
" Participate in on-call rotations and provide timely responses to performance and observability issues.
" Participate in migration of performance/capacity tooling to Git change management and DevOps deployment pipelines.
Basic Qualification:
" Bachelor's degree in information systems, Mathematics, Finance or another quantitative or related subject
" 10+ years of mainframe systems experience with proficiency in performance management for large, multi-processor, multi-LPAR, Parallel Sysplex environments utilizing z/OS
" Proven 10 + Years of experience in mainframe performance monitoring, observability, capacity management, and data analysis.
" Proven 10 + Years of experience resolving systems performance problems in real-time via adjustments to WLM and batch initiators.
" 10 + Years experience of Strong understanding of PR/SM.
" Proficiency 10 + Years of in REXX/Python, Job Control Language (JCL) & DB2
" Strong understanding of Batch Processing and Job Scheduling
" Advanced user of MS Excel (Charts, Pivot tables, Vlookups, PowerPivot) and PowerPoint for data visualization.
" 10 + Years of Experience with mainframe monitoring tools and performance tuning techniques.
" 10 + Years of Experience working with large highly transactional datasets to draw insights and create organizational value.
" 10 + Years of Experience with DevOps is a plus
" 10 + Years of Experience working with ADABAS is a plus
Qualifications:
" Strong analytical, problem solving and strategic thinking skills including the ability to prioritize.
" Proficiency in data analysis and creation of dashboards and various visualizations that will provide actionable insights for operations, engineering and management decision making.
" Working knowledge of MS Office suite for management reporting using both PowerPoint and Excel analytical functions
" Comfortable taking information from disparate systems to bring data elements together for meaningful insights
" Analyze and solve business problems at their root, stepping back to understand the broader context.
" Excellent written and verbal communication skills.
" Ability to work independently and as part of a team.
" Detail-oriented with strong organizational skills.
" Deep expertise with SMF/RMF data, WLM service definitions, and z/OS workload behavior.
" IBM SCRT Reporting (plus)
" MICS Product & Reporting experience (huge plus)
" iZPCA Product experience (plus)
" Exhibit good time management skills, independent thinking and decision-making capabilities.
" High sense of urgency and ability to prioritize competing requirements in a fast-paced environment.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
About NTT Global Data Centers Americas, Inc.
NTT Ltd. is a leading, global technology services company. We're here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That's our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what's possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions.
For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We're constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.