CORE Manager – Central Operations Response & Escalation

About Us

BerQ RNG is a growing renewable energy company focused on developing, owning, and operating renewable natural gas (RNG) projects across North America. By capturing methane emissions from agricultural and organic waste and converting them into clean, renewable energy, we're helping build a more sustainable future while creating long-term value for our partners, communities, and investors. As our company continues to grow, we're building a team of passionate, collaborative professionals who are excited to solve complex challenges, drive innovation, and make a measurable environmental impact. At BerQ RNG, you'll have the opportunity to work alongside experienced industry leaders, contribute to meaningful projects, and build your career in the expanding renewable natural gas industry.

Job Description

BerQ RNG is seeking a CORE Manager – Central Operations Response & Escalation to lead our Central Operations Response & Escalation (CORE) function. Reporting to the Director of Reliability, you'll establish and lead a centralized operations monitoring team that provides visibility, coordination, escalation, and reporting across BerQ RNG's renewable natural gas facilities. This is a unique opportunity to help build and mature a critical operational function that supports reliability across our growing portfolio of facilities. Working closely with Operations, Reliability, Engineering, Maintenance, Safety, Environmental, Commercial, and other cross-functional teams, you'll establish standardized monitoring and escalation practices while ensuring operational issues are identified, communicated, and routed to the appropriate owners. This hybrid position is based in Burlington, Ontario, with an expectation of working in the office approximately three days per week. Periodic travel to BerQ RNG operating facilities throughout Canada and the United States, along with occasional on-call support during significant operational events, will be required.

Responsibilities

Lead the day-to-day operation of the CORE function, including team leadership, staffing, scheduling, and shift handovers. Build and continuously improve the CORE function by establishing standardized monitoring, escalation, reporting, and operational governance practices. Recruit, coach, mentor, and develop a high-performing team of CORE Operators. Monitor operational performance across BerQ RNG facilities, ensuring events are appropriately prioritized, documented, and escalated. Coordinate operational issue escalation and follow-up across Operations, Reliability, Maintenance, Engineering, Safety, Environmental, Commercial, and other functional teams. Serve as the central coordination point during abnormal operating conditions, multi-site events, and significant operational issues. Collaborate with SCADA, AVEVA PI, CMMS, and reporting teams to improve operational visibility, data quality, and reporting capabilities. Develop CORE KPIs and provide leadership with visibility into fleet-wide performance, operational risks, recurring issues, and escalation trends. Support incident investigations, root cause analyses, audits, and continuous improvement initiatives. Perform other duties as required.

Qualifications

Bachelor's degree in Engineering, Operations Management, Industrial Technology, or a related technical discipline is preferred. Minimum seven (7) years of experience in industrial operations, reliability, process engineering, centralized operations, remote monitoring, or a related technical environment. Experience working in a control room, centralized operations centre, dispatch environment, or multi-site operational support function is considered an asset. Experience with SCADA systems, industrial control systems, historians, CMMS platforms, dashboards, or operational reporting tools. Knowledge of industrial operations, alarm management, operational risk assessment, and escalation processes. Strong leadership, communication, analytical, organizational, and problem-solving skills. Demonstrated ability to influence and collaborate effectively across cross-functional teams. Experience in renewable natural gas, biogas, renewable energy, utilities, wastewater, oil and gas, agriculture, chemical processing, or industrial manufacturing is considered an asset. Valid driver's licence and the ability to travel periodically throughout Canada and the United States.

Why Join BerQ RNG?

In addition to a collaborative and supportive work environment, BerQ RNG offers

Competitive salary and annual performance bonus. Comprehensive health and dental benefits for you and your eligible dependants. Group RRSP with company matching contributions. 3 weeks of paid vacation. Professional development and career growth opportunities. The opportunity to help build an innovative company making a measurable environmental impact. A culture that values teamwork, collaboration, innovation, and continuous improvement.

BerQ RNG is an equal opportunity employer and is committed to fostering a workplace that values diversity, equity, inclusion, and respect. We provide equal employment opportunities to all qualified applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, record of offences, or any other characteristic protected by applicable law.

BerQ RNG is committed to a fair and transparent recruitment process. While AI tools may be used to support administrative tasks, such as drafting job postings or coordinating recruitment activities, we do not use AI to screen applicants, evaluate qualifications, or make hiring decisions. All applications are reviewed by our HR team, and hiring decisions are made by people. Applicants must be legally entitled to work in Canada.

How to Apply

Please submit your resume and cover letter to hr@berqrng.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted.