A career as a Senior Advisor – AI on the Client experience Centre transformation team at National Bank means acting as a strategic partner in maximising the value of artificial intelligence solutions in contact centres. This position allows you to have a positive impact on our organisation thanks to your AI expertise and understanding of business issues.

Your job

• Advise stakeholders on AI integration opportunities to improve operational performance and the client experience
• Develop transformation strategies by aligning business objectives with AI technology capabilities
• Collaborate with suppliers and internal teams to adjust and optimise AI solutions
• Train and coach teams on the advanced use of AI tools
• Define and document business and technical requirements, ensure their traceability and alignment with the organisation's needs
• Pilot functional and data analyses to support decision-making and measure the impact of AI solutions
• Participate in change management and continuous improvement of processes by promoting the adoption of AI technologies.
• Test cases and support users in validating and integrating AI deliverables.

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Your team

the Transformation team at the Client experience Centre works in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Our hybrid work environment and flexible, flexible work schedule will give you maximum flexibility to promote your quality of life.

At the Bank, we value continuous development and internal mobility. You will benefit from personalised training programs focused on learning in action to master your profession and develop new fields of expertise. Resources such as the Data Academy, Language Training, Harvard Learning Centre and coaching and mentoring services are available at any time to support your development.

Prerequisites

• A university degree in computer science or a related field with 7 to 10 years of relevant experience

• Proven experience in business process transformation, change management and delivery of AI solutions

• Proficiency in Agile methodologies and collaborative tools (JIRA, Confluence)

• Experience supporting multidisciplinary teams

• Excellent analytical, synthesis and communication skills, with a results-oriented strategic vision.

Languages:

French

Skills

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Artificial Intelligence Banking Communication Data Structures Data Visualization Diversity & Inclusion Performance Analysis Problem Solving Python Statistics Storytelling Teamwork Business Acumen Data- Driven Decision-Making Detail-oriented

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier- free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!