Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
You'll be joining the Enterprise Voice team at CIBC as a Consultant, Telecommunications. In this role, you'll provide operational support for our enterprise voice platforms, including Microsoft Teams Voice and its components, Poly hard phones and endpoint devices, Poly LENS, Oracle Session Border Controllers (SBCs), EOM and OSCMC, e911/Intrado, and call recording systems. You'll troubleshoot and resolve Level 2 voice network issues, support scripting and auto attendants, and deliver direct client support through strong collaboration and communication skills. Your efforts will help maintain enterprise telecommunications devices and services in compliance with CIBC's service standards, methodologies, policies, and processes. As a member of our global team, you'll contribute to service reliability by participating in a rotational on-call schedule, which may include occasional evening and weekend support. Your experience with these solutions or similar technologies will enable you to work effectively under pressure while delivering excellent service.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.
How you’ll succeed
-**Subject Matter Expertise –**Act as a consultant and specialist in the voice telephony space at CIBC. Leverage your industry experience and knowledge of various technologies to provide incident resolution, solution design, and continuous improvement opportunities. -**Vendor and Service Governance –**Ensure policies and standards are adhered to throughout the lifecycle of products and services, and conduct routine vendor operational governance management. -**Strategy & Roadmap –**Provide support for solutions that strengthen and mature our enterprise voice services, including service lifecycle management, currency, and optimizations.
Who you are
-**You can demonstrate****2-3 years of experience in.**Microsoft Teams Voice implementation for enterprise initiatives, CISCO Unified Communications Manager, CISCO Jabber, Teams, SIP-T and PSTN Networking Technologies, SIP, Cisco Cube, and Oracle SBCs. Experience in tech support, help desk, or support roles, especially in fast-paced environments is a strong asset. -**You're passionate about people.**You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity. -**You look beyond the moment.**You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. -**You understand that success is in the details.**You notice things that others don't. Your critical thinking skills help inform your decision making. -**You're digitally savvy.**You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. -**Values matter to you.**You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
-
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 14th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Client Requirements, Service Standards, Standards Compliance, Technical Knowledge, Technical Leadership, Telecommunications Support, Work Collaboratively
Not the right fit? Search for Consultant, Telecommunications jobs in Toronto, ON
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Similar jobs you might like
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
You'll be joining the Enterprise Voice team at CIBC as a Consultant, Telecommunications. In this role, you'll provide operational support for our enterprise voice platforms, including Microsoft Teams Voice and its components, Poly hard phones and endpoint devices, Poly LENS, Oracle Session Border Controllers (SBCs), EOM and OSCMC, e911/Intrado, and call recording systems. You'll troubleshoot and resolve Level 2 voice network issues, support scripting and auto attendants, and deliver direct client support through strong collaboration and communication skills. Your efforts will help maintain enterprise telecommunications devices and services in compliance with CIBC's service standards, methodologies, policies, and processes. As a member of our global team, you'll contribute to service reliability by participating in a rotational on-call schedule, which may include occasional evening and weekend support. Your experience with these solutions or similar technologies will enable you to work effectively under pressure while delivering excellent service.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.
How you’ll succeed
-**Subject Matter Expertise –**Act as a consultant and specialist in the voice telephony space at CIBC. Leverage your industry experience and knowledge of various technologies to provide incident resolution, solution design, and continuous improvement opportunities. -**Vendor and Service Governance –**Ensure policies and standards are adhered to throughout the lifecycle of products and services, and conduct routine vendor operational governance management. -**Strategy & Roadmap –**Provide support for solutions that strengthen and mature our enterprise voice services, including service lifecycle management, currency, and optimizations.
Who you are
-**You can demonstrate****2-3 years of experience in.**Microsoft Teams Voice implementation for enterprise initiatives, CISCO Unified Communications Manager, CISCO Jabber, Teams, SIP-T and PSTN Networking Technologies, SIP, Cisco Cube, and Oracle SBCs. Experience in tech support, help desk, or support roles, especially in fast-paced environments is a strong asset. -**You're passionate about people.**You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity. -**You look beyond the moment.**You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. -**You understand that success is in the details.**You notice things that others don't. Your critical thinking skills help inform your decision making. -**You're digitally savvy.**You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. -**Values matter to you.**You bring your real self to work, and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
-
Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
-
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
-
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 14th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Client Requirements, Service Standards, Standards Compliance, Technical Knowledge, Technical Leadership, Telecommunications Support, Work Collaboratively
Not the right fit? Search for Consultant, Telecommunications jobs in Toronto, ON
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.