Customer Service Agent, Charter Operations (Charter Specialist)
Top Benefits
About the role
Your Future is Bright
At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.
You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.
Why Work With Us?
- Purpose-Driven Mission — Your work matters
- Tight-Knit, Inclusive Team — You’ll feel valued and supported
- Career Growth Opportunities — Across the North and beyond
- Experience the North — Adventure meets purpose
- Trusted Airline of the Arctic — Be part of something bigger
Total Rewards & Employee Benefits
We’re committed to offering a comprehensive benefits package that supports your health, security, and future.
Group Insurance Benefits
- Extended healthcare
- Short-term & long-term disability
- Life insurance
- Dependent life insurance
- Accidental death & dismemberment insurance
Group Dental Benefits
- Starts after 1 month of regular active employment
Retirement Savings Plan
- Available after 6 months of regular active employment
Travel Privileges
- Eligible for Canadian North flights after 1 month
- Additional travel privileges are available after probation. Fly with Canadian North’s affiliated airlines at a great price worldwide
- Reduced rates and free travel passes!
Cargo Privileges
- Access to personal cargo shipment as per the Employee Travel Guide and Company policy
Ready to Get Started?
If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.
About the position
About this position
The Customer Service Agent, Charter Operations (Charter Specialist) provides day to day assistance with the flights for various clients to and from varied sites.
Reporting to: Manager, Charter Operations.
- Non-Bargaining
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Check-in and board passengers with the utmost efficiency and professionalism;
- Provide administrative support prior to and after arrivals and departures;
- Create and make changes to passenger reservations;
- Answer radio calls from flight crew and enter info into flight tracking system for arrival and departure times, doors closures, airborne time, etc. Assist crew with requests for air stairs, GPU's and other requests as required;
- Collaboration with Account Managers and Operations Control Centre to manage charter operations;
- Provide assistance to Charter Coordinators for the set up and execution of ADHOC Charters;
- Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
- Work collaboratively with team members to assist with irregular operations and recovery as required;
- Actively participate in the company's safety management systems program and demonstrate knowledge of employee responsibilities regarding safety;
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- High School diploma or equivalent related work experience;
- One (1) year of customer service experience;
- Computer knowledge and reservation system experience a definite asset;
- Proven ability to work independently with limited supervision or direction;
- Excellent interpersonal skills including oral and written communication;
- Previous experience and/or knowledge of airline operations is considered an asset;
- Proven ability to effectively handle diverse and challenging situations with poise and diplomacy;
- Ability to manage priorities and conflicting demands;
- Well organized and detail orientated;
- Must be available for shift work (includes weekends, nights, statutory holidays);
- Must be able to continuously lift up to 45lbs;
- Ability to communicate in Inuktitut a definite asset;
- Ability to obtain a Restricted Operator Certificate With Aeronautical Qualifications (ROC-A);
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: September 4, 2025
About Canadian North
Canadian North has been connecting people and communities across Inuit Nunangat and NWT for over 70 years and offers cargo, charter and scheduled service to more Northern destinations than any other airline. Canadian North is 100% Inuit owned through Makivik Corporation and the Inuvialuit Development Corporation.
Customer Service Agent, Charter Operations (Charter Specialist)
Top Benefits
About the role
Your Future is Bright
At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.
You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.
Why Work With Us?
- Purpose-Driven Mission — Your work matters
- Tight-Knit, Inclusive Team — You’ll feel valued and supported
- Career Growth Opportunities — Across the North and beyond
- Experience the North — Adventure meets purpose
- Trusted Airline of the Arctic — Be part of something bigger
Total Rewards & Employee Benefits
We’re committed to offering a comprehensive benefits package that supports your health, security, and future.
Group Insurance Benefits
- Extended healthcare
- Short-term & long-term disability
- Life insurance
- Dependent life insurance
- Accidental death & dismemberment insurance
Group Dental Benefits
- Starts after 1 month of regular active employment
Retirement Savings Plan
- Available after 6 months of regular active employment
Travel Privileges
- Eligible for Canadian North flights after 1 month
- Additional travel privileges are available after probation. Fly with Canadian North’s affiliated airlines at a great price worldwide
- Reduced rates and free travel passes!
Cargo Privileges
- Access to personal cargo shipment as per the Employee Travel Guide and Company policy
Ready to Get Started?
If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.
About the position
About this position
The Customer Service Agent, Charter Operations (Charter Specialist) provides day to day assistance with the flights for various clients to and from varied sites.
Reporting to: Manager, Charter Operations.
- Non-Bargaining
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Check-in and board passengers with the utmost efficiency and professionalism;
- Provide administrative support prior to and after arrivals and departures;
- Create and make changes to passenger reservations;
- Answer radio calls from flight crew and enter info into flight tracking system for arrival and departure times, doors closures, airborne time, etc. Assist crew with requests for air stairs, GPU's and other requests as required;
- Collaboration with Account Managers and Operations Control Centre to manage charter operations;
- Provide assistance to Charter Coordinators for the set up and execution of ADHOC Charters;
- Liaise with Operations Control Centre; charter customers; and sub-contractors as required;
- Work collaboratively with team members to assist with irregular operations and recovery as required;
- Actively participate in the company's safety management systems program and demonstrate knowledge of employee responsibilities regarding safety;
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- High School diploma or equivalent related work experience;
- One (1) year of customer service experience;
- Computer knowledge and reservation system experience a definite asset;
- Proven ability to work independently with limited supervision or direction;
- Excellent interpersonal skills including oral and written communication;
- Previous experience and/or knowledge of airline operations is considered an asset;
- Proven ability to effectively handle diverse and challenging situations with poise and diplomacy;
- Ability to manage priorities and conflicting demands;
- Well organized and detail orientated;
- Must be available for shift work (includes weekends, nights, statutory holidays);
- Must be able to continuously lift up to 45lbs;
- Ability to communicate in Inuktitut a definite asset;
- Ability to obtain a Restricted Operator Certificate With Aeronautical Qualifications (ROC-A);
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: September 4, 2025
About Canadian North
Canadian North has been connecting people and communities across Inuit Nunangat and NWT for over 70 years and offers cargo, charter and scheduled service to more Northern destinations than any other airline. Canadian North is 100% Inuit owned through Makivik Corporation and the Inuvialuit Development Corporation.