OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are looking for a skilled and passionate Writer to join our Global Technical Support team, a group that plays a critical role in delivering technical assistance and services to customers around the world.

As a Writer, you will be instrumental in creating clear, concise, and user-friendly content that enhances the customer experience. The ideal candidate is a seasoned professional with a strong background in technical writing and presentation, and a deep understanding of what makes customer support truly exceptional. You have a talent for translating complex technical concepts into accessible language that resonates with diverse audiences.

In this role, you will be responsible for producing compelling and effective copy across a wide range of internal and external communications, including emails, PowerPoint presentations, fact sheets, newsletters, and web content.

WHAT THE ROLE OFFERS

• Communicating effectively in today’s digital landscape—conveying more with fewer words.
• Editing content for clarity and impact while preserving essential information.
• Delivering high-quality, accurate, and error-free communications on time and within scope.
• Interviewing subject matter experts to gain deep insights into complex topics.
• Managing multiple projects and deadlines with efficiency and attention to detail.
• Analyzing content from the reader’s perspective to ensure clarity, relevance, and usability.

WHAT YOU NEED TO SUCCEED

• University degree or college diploma (BA or MA), preferably in Rhetoric, Media, and Professional Communication.
• Minimum of 2 years of experience in a technical writing role.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Strong analytical and organizational abilities.
• Outstanding written and verbal communication skills.
• Solid problem-solving capabilities.
• A collaborative mindset and ability to thrive in a team environment.
• Excellent time management skills with the ability to meet tight deadlines.

ONE LAST THING

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.