Technical Support Engineer, Autofleet
Top Benefits
About the role
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Description As we accelerate our global expansion in the fleet mobility sector, we're seeking an elite Technical Support Engineer to join our mission-critical support organization. This isn't your typical support role! You'll be the technical backbone for enterprise clients managing complex fleet operations.
You'll work at the intersection of cutting-edge technology and high-stakes business operations, where your technical expertise directly impacts our clients' operational efficiency and bottom line. This role demands someone who thrives in high-pressure environments and can seamlessly translate complex technical concepts into business solutions.
The position operates on a global support model with weekend coverage requirements. What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
- Lead complex technical investigations using advanced debugging methodologies, diving deep into system architectures.
- Become a product expert across Autofleet's comprehensive platform, maintaining mastery of our evolving technology stack and emerging capabilities
- Partner strategically with Product and Engineering leadership to drive technical roadmap decisions based on our client requirements and market demands
- Engage directly with customers and promote optimization strategies to improve business value.
- Support custom solutions and advanced configurations in diverse operational environments.
Requirements
- 3+ years in technical support, solutions engineering, or technical consulting roles with enterprise SaaS platforms
- Proven track record managing high-value client relationships and technical escalations
- Outstanding communication skills with the ability to present technical concepts to technical and executive audiences.
- Exceptional ability to manage competing priorities while maintaining service excellence under pressure.
- Advanced proficiency with JSON, SQL, RESTful APIs, Postman, and webhook architectures for complex system integrations.
- Experience with cloud platforms (GCP preferred), enterprise tools (Jira, Intercom, Notion), and modern support methodologies
- Strong systems thinking and analytical problem-solving capabilities with a continuous learning mindset
- Technical support expertise in log analysis, performance debugging, and root cause analysis.
- Proficiency with web technologies, scripting languages, and automation tools is strongly preferred
The hiring base salary range for this position is $62,600 - $86,020 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s In It For You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
About Element Fleet Management
Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle. For more information, visit www.elementfleet.com or call (800) 665-9744.
Technical Support Engineer, Autofleet
Top Benefits
About the role
Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
Description As we accelerate our global expansion in the fleet mobility sector, we're seeking an elite Technical Support Engineer to join our mission-critical support organization. This isn't your typical support role! You'll be the technical backbone for enterprise clients managing complex fleet operations.
You'll work at the intersection of cutting-edge technology and high-stakes business operations, where your technical expertise directly impacts our clients' operational efficiency and bottom line. This role demands someone who thrives in high-pressure environments and can seamlessly translate complex technical concepts into business solutions.
The position operates on a global support model with weekend coverage requirements. What You'll Do
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
- Lead complex technical investigations using advanced debugging methodologies, diving deep into system architectures.
- Become a product expert across Autofleet's comprehensive platform, maintaining mastery of our evolving technology stack and emerging capabilities
- Partner strategically with Product and Engineering leadership to drive technical roadmap decisions based on our client requirements and market demands
- Engage directly with customers and promote optimization strategies to improve business value.
- Support custom solutions and advanced configurations in diverse operational environments.
Requirements
- 3+ years in technical support, solutions engineering, or technical consulting roles with enterprise SaaS platforms
- Proven track record managing high-value client relationships and technical escalations
- Outstanding communication skills with the ability to present technical concepts to technical and executive audiences.
- Exceptional ability to manage competing priorities while maintaining service excellence under pressure.
- Advanced proficiency with JSON, SQL, RESTful APIs, Postman, and webhook architectures for complex system integrations.
- Experience with cloud platforms (GCP preferred), enterprise tools (Jira, Intercom, Notion), and modern support methodologies
- Strong systems thinking and analytical problem-solving capabilities with a continuous learning mindset
- Technical support expertise in log analysis, performance debugging, and root cause analysis.
- Proficiency with web technologies, scripting languages, and automation tools is strongly preferred
The hiring base salary range for this position is $62,600 - $86,020 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s In It For You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
About Element Fleet Management
Element Fleet Management (TSX: EFN) is a global leader in fleet management, driven by a single Purpose: to Move the world through intelligent mobility. We provide a superior client experience and tailored mobility solutions, along with deep and broad expertise to help our clients achieve extraordinary results. As fleet experts, we make the complicated simple for our clients, allowing them to focus on their business. Put your fleet in the hands of our dedicated professionals, who will help you reduce your costs, navigate the ever-changing landscape of , and manage your business across the entire fleet lifecycle. For more information, visit www.elementfleet.com or call (800) 665-9744.