Principal Inbound Product Manager
Remote
Canada, United States
$147,300 - $257,800/yearly
Staff
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- 8+ years of experience leading and delivering data-intensive applications in application performance monitoring, observability, or AI monitoring
- Master’s degree with 6+ years or PhD with 3+ years equivalent
- Expertise in the performance domain—balancing tradeoffs in data collection, transport, storage, and query at scale
- Ability to navigate and align a matrixed organization with diverse internal and external data needs
- Strong domain knowledge of application performance monitoring and observability tools (e.g., New Relic, Datadog, Dynatrace, Splunk, Grafana)
- Working knowledge of Open Telemetry Protocols, collectors, and exporters
- Experience with data collection, warehousing, and query solutions for large-scale environments
- Proven track record leading and running Scrum teams in an Agile environment—driving backlog prioritization, sprint execution, and cross-functional collaboration
- Experience in AI Agent observability is highly preferred
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
What the job involves
- Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders
- As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems
- This specific team is within the Telemetry group that belongs in the Platform Core Experiences
- They are responsible for collecting, processing, and displaying performance data at scale for internal and external needs
- This position reports to: Director, Inbound Product Management - Platform Analytics
- Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud, on-prem, mobile, etc.)
- Develop a comprehensive 3-year roadmap that aligns with company goals and user needs, focusing on scalability, reliability, and data visibility
- Partner with executive leadership to prioritize strategic initiatives that support innovation, operational excellence, and customer satisfaction
- Identify key performance indicators (KPIs) for product and platform health to inform leadership reporting and real-time monitoring solutions
- Collaborate with Engineering, Design, and QE teams to define desired product outcomes, success metrics, and acceptance criteria
- Lead release planning activities including epic and user story creation, backlog grooming, sprint planning, and stakeholder demos
- Ensure telemetry solutions are highly performant, secure, and seamlessly integrated into existing workflows
- Partner with DevOps and architecture teams to evolve observability standards and instrumentation practices
- Actively engage with customers, partners, and internal stakeholders (e.g., SRE, Support, Customer Success) to capture feedback and identify pain points
- Translate user insights into actionable product requirements and enhancement opportunities
- Lead customer discovery sessions and proof-of-concept initiatives to validate new telemetry capabilities and UX flows
- Serve as the internal voice of the customer for all things performance telemetry—balancing internal priorities with external impact
- Act as the subject matter expert on telemetry best practices and observability tooling across the organization
- Evangelize the use of telemetry data to drive operational decisions, improve reliability, and optimize system performance
- Collaborate with Product Marketing and GTM teams to communicate the value and competitive differentiation of new telemetry capabilities
- Contribute to technical documentation, release notes, and internal training to support product adoption and stakeholder alignment
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Principal Inbound Product Manager
Remote
Canada, United States
$147,300 - $257,800/yearly
Staff
Top Benefits
Commuter benefits
Annual learning stipends
Work from home opportunities
About the role
Who you are
- 8+ years of experience leading and delivering data-intensive applications in application performance monitoring, observability, or AI monitoring
- Master’s degree with 6+ years or PhD with 3+ years equivalent
- Expertise in the performance domain—balancing tradeoffs in data collection, transport, storage, and query at scale
- Ability to navigate and align a matrixed organization with diverse internal and external data needs
- Strong domain knowledge of application performance monitoring and observability tools (e.g., New Relic, Datadog, Dynatrace, Splunk, Grafana)
- Working knowledge of Open Telemetry Protocols, collectors, and exporters
- Experience with data collection, warehousing, and query solutions for large-scale environments
- Proven track record leading and running Scrum teams in an Agile environment—driving backlog prioritization, sprint execution, and cross-functional collaboration
- Experience in AI Agent observability is highly preferred
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
What the job involves
- Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders
- As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems
- This specific team is within the Telemetry group that belongs in the Platform Core Experiences
- They are responsible for collecting, processing, and displaying performance data at scale for internal and external needs
- This position reports to: Director, Inbound Product Management - Platform Analytics
- Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud, on-prem, mobile, etc.)
- Develop a comprehensive 3-year roadmap that aligns with company goals and user needs, focusing on scalability, reliability, and data visibility
- Partner with executive leadership to prioritize strategic initiatives that support innovation, operational excellence, and customer satisfaction
- Identify key performance indicators (KPIs) for product and platform health to inform leadership reporting and real-time monitoring solutions
- Collaborate with Engineering, Design, and QE teams to define desired product outcomes, success metrics, and acceptance criteria
- Lead release planning activities including epic and user story creation, backlog grooming, sprint planning, and stakeholder demos
- Ensure telemetry solutions are highly performant, secure, and seamlessly integrated into existing workflows
- Partner with DevOps and architecture teams to evolve observability standards and instrumentation practices
- Actively engage with customers, partners, and internal stakeholders (e.g., SRE, Support, Customer Success) to capture feedback and identify pain points
- Translate user insights into actionable product requirements and enhancement opportunities
- Lead customer discovery sessions and proof-of-concept initiatives to validate new telemetry capabilities and UX flows
- Serve as the internal voice of the customer for all things performance telemetry—balancing internal priorities with external impact
- Act as the subject matter expert on telemetry best practices and observability tooling across the organization
- Evangelize the use of telemetry data to drive operational decisions, improve reliability, and optimize system performance
- Collaborate with Product Marketing and GTM teams to communicate the value and competitive differentiation of new telemetry capabilities
- Contribute to technical documentation, release notes, and internal training to support product adoption and stakeholder alignment
Benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
About ServiceNow
Software Development
10,000+
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.