Director, Installation Operations Canada
Top Benefits
About the role
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
Summary Of Duties And Responsibilities Director, Installation Operations Canada is responsible for leading the Field Operation teams. The incumbent is responsible for the design and development of the strategy and tactics for driving install operational activities by developing plans, processes, systems and methodologies for optimal performance in the areas of customer service, growth, quality and operational productivity.
This individual provides leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement, with a strong focus on customer service, organic growth and delivering all P&L performance goals to achieve world class performance for Securitas Technology nationwide.
Major Duties And Responsibilities
- Form and lead high performing teams and contribute to district efforts to source, hire, train and develop talent to drive district and branch success.
- Develop, define, communicate and execute the field operations service/install business plan in conjunction with Sales and Finance to ensure revenue stream is on or above plan.
- Model, foster and drive Securitas Technology values and key initiatives to be a trusted leader.
- Guide district leadership to exceed service/install goals including job completion, technician utilization, incoming business, sales, expense/revenue ratio, margin rates, etc. to ensure success.
- Accountable for driving, institutionalizing and sustaining standards within the districts and branches to meet plans, achieve metrics, improve team performance and individual performance and address development appropriately.
- Lead project management teams and installation teams to ensure seamless execution of deliverables.
- Oversee large-scale project delivery, ensuring completion within predetermined timelines and budgets.
- Drive a strong focus on customer experience, maintaining clear communication and delivering high-quality results that meet or exceed client expectations.
- Drive plans, training & metrics for improving team performance, individual performance and development plans as well as take action to eliminate non-performers to ensure optimal workplace performance and success.
- Address customer issues and complaints that have escalated, and work with district personnel to develop solutions to resolve issues timely and effectively to foster a customer- focused workplace.
- Ensure the district management team understands, enforces, communicates and is overall accountable to the EH&S safety program to promote and maintain a safe and healthy work environment and reduce workplace accidents and injuries.
- Other duties as assigned.
Job Requirements (Knowledge, Experience, Skills And Abilities)
- Familiarity with emerging technologies in low voltage and security systems.
- Previous experience working in a multi-site regional operations role within the security industry.
- Advanced training in risk management and subcontractor negotiation.
- Bachelor’s degree in business related discipline or equivalent experience, High School diploma / GED required at minimum
- 10+ years of experience in managerial experience in the electronic security or related industry.
- Experience in managing a district/regional market with multiple locations
- P&L management experience at a national level
- Strong leadership, interpersonal and influencing skills
- PMP (Project Management Professional) or CPM (Certified Project Manager) designation required (or in progress).
- Strong strategic and tactical thinking and execution abilities in a fast-paced environment
- Experience managing labor spend as a percentage of revenue
- Demonstrated aptitude for problem-solving with an ability to determine effective solutions for clients
- Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.)
- Effective verbal and written communication skills
- Ability to travel as needed through conventional means
Benefits
- Competitive salary
- Full Benefits as of Day 1
- Retirement Plans as of Day 1
- Short Term and Long Term Disability
- Paid vacation, holiday
- Educational Assistance
- Company Training Program
- Exceptional growth opportunities
Securitas Electronic Security is an Affirmative Action/Equal Opportunity
About Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.
Director, Installation Operations Canada
Top Benefits
About the role
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
Summary Of Duties And Responsibilities Director, Installation Operations Canada is responsible for leading the Field Operation teams. The incumbent is responsible for the design and development of the strategy and tactics for driving install operational activities by developing plans, processes, systems and methodologies for optimal performance in the areas of customer service, growth, quality and operational productivity.
This individual provides leadership, strategic thinking, problem resolution, and staff management. They implement programs for driving continuous improvement, with a strong focus on customer service, organic growth and delivering all P&L performance goals to achieve world class performance for Securitas Technology nationwide.
Major Duties And Responsibilities
- Form and lead high performing teams and contribute to district efforts to source, hire, train and develop talent to drive district and branch success.
- Develop, define, communicate and execute the field operations service/install business plan in conjunction with Sales and Finance to ensure revenue stream is on or above plan.
- Model, foster and drive Securitas Technology values and key initiatives to be a trusted leader.
- Guide district leadership to exceed service/install goals including job completion, technician utilization, incoming business, sales, expense/revenue ratio, margin rates, etc. to ensure success.
- Accountable for driving, institutionalizing and sustaining standards within the districts and branches to meet plans, achieve metrics, improve team performance and individual performance and address development appropriately.
- Lead project management teams and installation teams to ensure seamless execution of deliverables.
- Oversee large-scale project delivery, ensuring completion within predetermined timelines and budgets.
- Drive a strong focus on customer experience, maintaining clear communication and delivering high-quality results that meet or exceed client expectations.
- Drive plans, training & metrics for improving team performance, individual performance and development plans as well as take action to eliminate non-performers to ensure optimal workplace performance and success.
- Address customer issues and complaints that have escalated, and work with district personnel to develop solutions to resolve issues timely and effectively to foster a customer- focused workplace.
- Ensure the district management team understands, enforces, communicates and is overall accountable to the EH&S safety program to promote and maintain a safe and healthy work environment and reduce workplace accidents and injuries.
- Other duties as assigned.
Job Requirements (Knowledge, Experience, Skills And Abilities)
- Familiarity with emerging technologies in low voltage and security systems.
- Previous experience working in a multi-site regional operations role within the security industry.
- Advanced training in risk management and subcontractor negotiation.
- Bachelor’s degree in business related discipline or equivalent experience, High School diploma / GED required at minimum
- 10+ years of experience in managerial experience in the electronic security or related industry.
- Experience in managing a district/regional market with multiple locations
- P&L management experience at a national level
- Strong leadership, interpersonal and influencing skills
- PMP (Project Management Professional) or CPM (Certified Project Manager) designation required (or in progress).
- Strong strategic and tactical thinking and execution abilities in a fast-paced environment
- Experience managing labor spend as a percentage of revenue
- Demonstrated aptitude for problem-solving with an ability to determine effective solutions for clients
- Experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and other company systems/tools i.e. ERP, CRM, etc.)
- Effective verbal and written communication skills
- Ability to travel as needed through conventional means
Benefits
- Competitive salary
- Full Benefits as of Day 1
- Retirement Plans as of Day 1
- Short Term and Long Term Disability
- Paid vacation, holiday
- Educational Assistance
- Company Training Program
- Exceptional growth opportunities
Securitas Electronic Security is an Affirmative Action/Equal Opportunity
About Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.