Service Advisor
About the role
About Us RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description A Service Advisor provides maintenance and repair guidance for loaders and heavy equipment, coordinating repair estimates, parts ordering, and service scheduling. The position oversees maintenance logs, analyzes repair and maintenance data, and prepares reports to support budgeting and operational planning. Regular interaction with branch staff, repair vendors, and equipment dealerships is required, along with occasional travel to branch locations and meetings.
Responsibilities
- Provide maintenance repair advice on all loaders and equipment
- Responsible for coordination of estimates and repairs on all loaders and equipment
- Order and maintain remote inventory of essential parts for repair and maintenance
- Oversee and audit the maintenance repair logs on all machines to aid in budgeting process for upcoming R&M requirements on a per branch and per machine basis
- Research parts pricing and labor estimates
- Travel required to branches and meetings on an as needed basis
- Analyze and create reports and spreadsheets
- Interactions with branch staff, repair shops, and heavy equipment dealerships
- Other duties as assigned per business needs
Qualifications
- 5+ years of prior experience as a service writer at an auto or heavy machinery dealership preferred
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work independently
- Ability to communicate and relate to all levels (inc. most senior) within IAA, client’s organizations, and strategic partners through any available medium (verbal, listening, writing, and presenting)
- Demonstrate professionalism
- Problem-solving and analytical skills
- Ability to meet strict deadlines under demanding work conditions
- Ability to lower repair and maintenance costs
- Ability to work with repair and maintenance service providers to assess service needs
- Experience as a heavy equipment mechanic a plus
- Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
- Travel upto 25% of time
About Ritchie Bros.
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.
The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
Service Advisor
About the role
About Us RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
About The Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Job Description A Service Advisor provides maintenance and repair guidance for loaders and heavy equipment, coordinating repair estimates, parts ordering, and service scheduling. The position oversees maintenance logs, analyzes repair and maintenance data, and prepares reports to support budgeting and operational planning. Regular interaction with branch staff, repair vendors, and equipment dealerships is required, along with occasional travel to branch locations and meetings.
Responsibilities
- Provide maintenance repair advice on all loaders and equipment
- Responsible for coordination of estimates and repairs on all loaders and equipment
- Order and maintain remote inventory of essential parts for repair and maintenance
- Oversee and audit the maintenance repair logs on all machines to aid in budgeting process for upcoming R&M requirements on a per branch and per machine basis
- Research parts pricing and labor estimates
- Travel required to branches and meetings on an as needed basis
- Analyze and create reports and spreadsheets
- Interactions with branch staff, repair shops, and heavy equipment dealerships
- Other duties as assigned per business needs
Qualifications
- 5+ years of prior experience as a service writer at an auto or heavy machinery dealership preferred
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work independently
- Ability to communicate and relate to all levels (inc. most senior) within IAA, client’s organizations, and strategic partners through any available medium (verbal, listening, writing, and presenting)
- Demonstrate professionalism
- Problem-solving and analytical skills
- Ability to meet strict deadlines under demanding work conditions
- Ability to lower repair and maintenance costs
- Ability to work with repair and maintenance service providers to assess service needs
- Experience as a heavy equipment mechanic a plus
- Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
- Travel upto 25% of time
About Ritchie Bros.
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales.
The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.