Duties:

• Delivers housing-focused client support to previously unhoused clients within the City mandate and closely collaborate with the Housing Focused Client Support (HFCS) team and service providers.

• Provides escort, home visits, and off-site services using public transit to deliver post-housing stabilization services.

• Provides case management planning, supportive counselling, crisis intervention and information and referral services.

• Negotiates and mediates with landlords, OW, ODSP and others on behalf of clients.

• Enables clients to establish and maintain links with appropriate services including services relating to general health care, addiction treatment, mental health care, ID and document replacement services, volunteer opportunities, job placement, and job training.

• Provides life skills training in areas including landlord and tenant rights and responsibilities, budgeting and housekeeping.

• Records client and service data in CIS, the agency database, and completes narrative reports.

• Provides eviction prevention services, including informal mediation, access to emergency resources. Accesses long-term housing opportunities for clients.

• Perform other duties as required, for example, occasional coverage of the front desk if needed, support with interpretations, etc

Qualifications:

• Social Service Worker Diploma or equivalent with relevant practicum experience.

• Minimum of one (1) year of experience working within the Housing Help Sector utilizing the Housing First model of service.

  • Demonstrated experience in housing search, housing applications, and connecting with landlords.
  • Demonstrated experience in completing financial housing support applications (HSF, OESP, Bridging Grant and TTHAP/ COHB, etc.)

• Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications.

• Demonstrated ability to provide case management to homeless or at risk of homelessness marginalized clients with complex needs who live with the impact of poverty, mental illness and substance use.

• Strong skills in landlord recruitment and mediation, and client advocacy.

• Previous experience in supportive and motivational counselling.

• Demonstrated experience delivering workshops on the Residential Tenancy Act and other housing-related topics.

• Strong understanding of market rent and subsidized housing systems and policies.

• Knowledge of specific issues facing refugees and immigrants, race relations, gender, abuse survivors and mental health.

• Knowledge of settlement and housing-related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.

• Knowledge of the Internet, Email and Windows software, e.g. Microsoft Office Suite.

• Demonstrated experience in data entry, documentation and reporting.

• Excellent communication, organization and coordination skills.

• Must be able to travel within the city of Toronto. Access to a vehicle is considered an asset.

• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.

• Knowledge of a second language would be an asset.

Location:

Toronto

Duration of Position:

November 3, 2025 - Open ended

Starting Salary Range:

$55,141 to $57,809 plus benefits

Posting Date:

2025-10-03

Closing Date:

2025-10-17

Notes:

Priority consideration will be given to those on Notice of Recall. Qualified candidates are invited to submit their resumes and cover letters. as one file, by quoting reference 145-25 to the link below: https://creg.costi.ca/ui/hr/resume.aspx?refno=145-25&site=costi