Regional Account Manager – Greater Toronto Area
About the role
Job Description: Likewize is searching for a Regional Account Manager to join our team in the Greater Toronto Area. In this role, you will be responsible for building strategic relationships with the retail and dealer sales teams of the partner in a specified region.
Your day-to-day responsibilities include but are not limited to:
- Executing marketing promotions and training programs focused on increasing attach rate for the region.
- Identifying opportunities to deliver and develop Likewize’s key value-proposition messages within the partners’ business.
- Execute all aspects of in-store promotions, training and field sales.
- All work must be completed in a manner which optimizes Likewize’s revenue and is mutually beneficial to the respective partner and their subscribers.
- Primary contact for Likewize within assigned territories.
- Responsible for overseeing markets with up to 100 doors, direct and indirect channels.
- Conduct Store Visits which include travel to remote markets.
- Build and maintain strong relationships with targeted partner stores & management to be their main point of contact for any questions, escalations, or selling suggestions for device protection.
- Build and maintain strong relationships with Territory Managers, District Managers, and Regional Managers, and create constant contact with them by communicating sales results, visit notes and feedback.
- Communication of program success metrics (% attached, specific success stories, feedback, and observations from store visits)
- Training on program coverage and operational aspects, as well as offering training on how to present the value proposition to the end consumer and overcoming common objections.
- Grow the attach rate of device protection on new activations, COAM/BYOD, and renewals.
- Utilize available reporting to develop quarterly sales plans and reviews.
- Conduct quarterly field reviews with key contacts to ensure sales plans are being executed and supported in field by consistent messaging.
- Develop account and relationship management strategies to grow our device protection program nationally; responsible for hitting quarterly regional targets through attach metrics and net subscriber additions.
- Analyze sales data weekly and quarterly and identify trends that are happening in the market.
- Responsible for coaching, training, and sales development of all retail reps and Store Managers in the market.
- Act as a bridge between the assigned partner and Likewize by communicating program activity.
- Maintain customer service standards by uncovering areas for improvement.
- Develop and execute contests and sales initiatives to grow attach rates in market, including monitoring and communicating results.
If you are who we are looking for, you will have the following education, skills and/or experience.
- Bachelor's degree or equivalent work experience and 5 years of experience managing clients or businesses.
- Demonstrated track record of relevant achievement working within retail telecom or related industries.
- Experience in field management or multi-store management is an asset.
- Experience with Excel, Word, Outlook, PowerPoint, and ad hoc reporting software.
- Must be able to travel up to 50% and have a functional and reliable car. Some air travel may be required.
- Ability to self-manage a territory with multiple retail locations.
- Excellent written/verbal communication; training and meeting facilitation skills.
- Mature, independent, creative, with excellent judgment.
- Self-motivated - ability to make decisions and organize tasks independently with minimal supervision.
- Ability to foster trusting relationships with colleagues and clients.
- Excellent interpersonal skills
- Ability to work in a dynamic fast paced environment
Likewize. The premier global boutique for device protection & pre-owned solutions. Our journey began back when consumers’ biggest tech worry was a lost or broken phone. Decades later, we’re still dedicated to caring, but now we look after all the essential devices that power your consumers’ lives – tablets, computers, TVs, game consoles, smart speakers, fitness trackers, video doorbells, and nearly everything in between.
About Likewize
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
Regional Account Manager – Greater Toronto Area
About the role
Job Description: Likewize is searching for a Regional Account Manager to join our team in the Greater Toronto Area. In this role, you will be responsible for building strategic relationships with the retail and dealer sales teams of the partner in a specified region.
Your day-to-day responsibilities include but are not limited to:
- Executing marketing promotions and training programs focused on increasing attach rate for the region.
- Identifying opportunities to deliver and develop Likewize’s key value-proposition messages within the partners’ business.
- Execute all aspects of in-store promotions, training and field sales.
- All work must be completed in a manner which optimizes Likewize’s revenue and is mutually beneficial to the respective partner and their subscribers.
- Primary contact for Likewize within assigned territories.
- Responsible for overseeing markets with up to 100 doors, direct and indirect channels.
- Conduct Store Visits which include travel to remote markets.
- Build and maintain strong relationships with targeted partner stores & management to be their main point of contact for any questions, escalations, or selling suggestions for device protection.
- Build and maintain strong relationships with Territory Managers, District Managers, and Regional Managers, and create constant contact with them by communicating sales results, visit notes and feedback.
- Communication of program success metrics (% attached, specific success stories, feedback, and observations from store visits)
- Training on program coverage and operational aspects, as well as offering training on how to present the value proposition to the end consumer and overcoming common objections.
- Grow the attach rate of device protection on new activations, COAM/BYOD, and renewals.
- Utilize available reporting to develop quarterly sales plans and reviews.
- Conduct quarterly field reviews with key contacts to ensure sales plans are being executed and supported in field by consistent messaging.
- Develop account and relationship management strategies to grow our device protection program nationally; responsible for hitting quarterly regional targets through attach metrics and net subscriber additions.
- Analyze sales data weekly and quarterly and identify trends that are happening in the market.
- Responsible for coaching, training, and sales development of all retail reps and Store Managers in the market.
- Act as a bridge between the assigned partner and Likewize by communicating program activity.
- Maintain customer service standards by uncovering areas for improvement.
- Develop and execute contests and sales initiatives to grow attach rates in market, including monitoring and communicating results.
If you are who we are looking for, you will have the following education, skills and/or experience.
- Bachelor's degree or equivalent work experience and 5 years of experience managing clients or businesses.
- Demonstrated track record of relevant achievement working within retail telecom or related industries.
- Experience in field management or multi-store management is an asset.
- Experience with Excel, Word, Outlook, PowerPoint, and ad hoc reporting software.
- Must be able to travel up to 50% and have a functional and reliable car. Some air travel may be required.
- Ability to self-manage a territory with multiple retail locations.
- Excellent written/verbal communication; training and meeting facilitation skills.
- Mature, independent, creative, with excellent judgment.
- Self-motivated - ability to make decisions and organize tasks independently with minimal supervision.
- Ability to foster trusting relationships with colleagues and clients.
- Excellent interpersonal skills
- Ability to work in a dynamic fast paced environment
Likewize. The premier global boutique for device protection & pre-owned solutions. Our journey began back when consumers’ biggest tech worry was a lost or broken phone. Decades later, we’re still dedicated to caring, but now we look after all the essential devices that power your consumers’ lives – tablets, computers, TVs, game consoles, smart speakers, fitness trackers, video doorbells, and nearly everything in between.
About Likewize
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.