About the role
Job Profile
Job Profile Title Senior Program/Service Specialist - Indigenous Health Services
Job Purpose The Senior Program/Service Specialist – Indigenous Health Services is a specialized professional responsible for providing deep technical knowledge and advanced solutions within their specific area of expertise of public health in emergencies and/or clinical services. They play a key role in developing, implementing, and optimizing specialized health in emergencies programs, services, and initiatives that align with organizational goals and industry best practices from an Indigenous lens. Leveraging their subject matter expertise, they analyze complex challenges, design innovative, culturally relevant solutions, and provide targeted guidance and training to internal teams and external partners. They also ensure compliance with regulatory health frameworks, risk management strategies, and quality standards, contribute to research and policy development, and drive continuous improvement in their specialized field to enhance program sustainability and operational resilience. They will ensure CRC’s work in health with Indigenous communities is safe, respectful, and founded on an Indigenous determinants of health (IDoH) framework
Key Accountabilities • Provide specialized knowledge, research, and data-driven insights to enhance program/service design, implementation, and evaluation. • Lead the development and refinement of technical frameworks, guidelines, and methodologies to ensure high-quality service delivery. • Act as a resource for complex program/service challenges, providing expert analysis and solutions based on best practices. • Lead the development of specialized metrics, evaluation tools, and impact assessment models to measure program effectiveness. • Analyze qualitative and quantitative data to generate evidence-based recommendations for continuous improvement. • Provide technical guidance on monitoring, evaluation, and reporting frameworks to ensure data-driven decision-making. • Serve as an expert representative in national and international working groups, advisory committees, and cross-sector partnerships. • Lead technical training sessions, workshops, and knowledge-sharing initiatives for internal teams and external partners. • Develop and contribute to research, reports, and policy recommendations to shape best practices in the sector. • Ensure community engagement strategies integrate technical insights, equity principles, and culturally responsive practices. • Provide guidance on ethical considerations, accessibility, and inclusive service design to remove barriers for marginalized communities. • Facilitate participatory processes that empower communities to co-design and influence program/service direction. • Develop specialized protocols, risk assessments, and compliance strategies to strengthen operational resilience. • Provide technical recommendations on regulatory standards, funding compliance, and ethical considerations in service delivery. • Ensure risk mitigation strategies align with evolving sector policies and humanitarian principles. Specific to Health Services: • Contribute to the public health and/or clinical technical support to humanitarian health services (HHS)/Emergency Response Unit (ERU) readiness, service design and evolution both in Canada and Internationally. • Provide input and technical support to health in emergencies operations across Canada and/or internationally and support operational leads and deployed personnels with planning and design. • Contribute as a Subject Matter Expert (SME) by drafting, updating, and maintaining health in emergencies SOPs in line with provincial/territorial, federal and/or international guidelines as applicable. • Maintain communication with HiE Roster / Register Managers and support the readiness for health in emergencies deployments. • Technically lead the specific international health in emergencies register management (if applicable) as directed by service line leadership and ensure readiness and support deployment of the international delegates. • Stay updated on licensing and competencies requirements for healthcare professionals and review health in emergencies learning paths for compliance. In case of deployment: • In a clinical capacity (if applicable): provision of clinical and health care to patients and clients. lead clinical assessments, implement clinical and health services, and supervise and train clinical, non-clinical and auxiliary personnel as relevant. • In Public Health capacity (if applicable): conduct health assessment, follow up with public health authorities, design and implement public health / outbreak management interventions. Specific to Indigenous Health: • Review, create, and deliver Indigenous focused briefings, webinars, and trainings, including via virtual platforms or in person. • Collaborate with Indigenous leadership to address the following: • Health initiatives as defined by the community and by leadership. • Ensure guidance promotes local leadership action and capacity. • Identify immediate and emerging needs and capacity and support solutions. • Identify health trends for the Indigenous population and potential policy implications that reflect the Indigenous determinants of health (IDoH). • Provide technical health expertise to Indigenous Programs teams and other CRC service lines to inform on Indigenous health priorities. Internal - Interne Internal - Interne
Requirements • Qualifications include a minimum of 6-9 years experience and a university degree in health sciences (such as MD, Bachelor of Science in Nursing (BSN), Epidemiology, Public Health) or a related field and/or an equivalent combination of education and experience. May require a graduate diploma/degree in a related field (such as public health, nursing, emergency management, epidemiology) and/or a professional degree, certification, or designation. Requires expertise in a specialized discipline related to public health in emergencies and/or clinical services in emergencies both in Canada and Internationally. • At least 3 years+ experience working in health programming in Indigenous communities in Canada. • Demonstrated understanding of unique strengths and complexities that exist within Indigenous communities and the impact of colonization on health and health outcomes. • Proficiency in standard computer applications (Microsoft Office Suite). • Experience in stakeholder engagement and partnership development. • Ability to identify complex problems, analyze interrelated factors, assess and mitigate risks, and develop solutions using specialized skills. • Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations. • Proven experience building and managing partnerships with internal teams, community organizations, government agencies, and external stakeholders. • Experience applying community engagement principles, participatory approaches, and culturally safe practices • Ability to integrate best practices and evidence-based approaches into program frameworks. Working Conditions Physical Effort • No unusual physical requirements. Sensory & Mental Effort • Requires significant attention to detail and concentration and ability to mentally process large amounts of information. • The work pace is often unpredictable with significant time pressures. • Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
Work Environment
- The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
- Domestic or international travel to unsafe or high-stress environments; exposure to major adverse conditions requiring personal safety management.
- Work requires the ability to work to multiple, business critical, and conflicting deadlines.
- Work requires interactions in difficult, emotionally charged situations.
- Work requires interactions and support to clients who are experiencing traumatic situations.
International only
- Field deployments may involve working in unstable environments with limited access to basic services, often in emergency and/or epidemic contexts. These settings require strict adherence to security protocols.
- Candidates must be medically cleared for travel in accordance with established Canadian Red Cross medical criteria, where applicable.
About Canadian Red Cross
The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.
We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Emergencies The Canadian Red Cross mobilizes its vast network of volunteers to assist when a disaster strikes, working in support of government to deliver relief to impacted communities and people. The Canadian Red Cross also contributes to international disaster responses by raising funds, as well as deploying resources and trained aid workers to support the local Red Cross.
Prevention and safety Through first aid training and water safety programming, the Canadian Red Cross helps Canadians be better equipped to prevent and treat injuries at home and in the workplace, as well as how to be safe in and around the water.
Capacity building The Canadian Red Cross provides support to Red Cross societies around the world to build capacity to be better able to able to respond to crises.
Community health The Canadian Red Cross delivers services to promote community health, in partnership with provincial governments.
Fundamental Principles Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.
About the role
Job Profile
Job Profile Title Senior Program/Service Specialist - Indigenous Health Services
Job Purpose The Senior Program/Service Specialist – Indigenous Health Services is a specialized professional responsible for providing deep technical knowledge and advanced solutions within their specific area of expertise of public health in emergencies and/or clinical services. They play a key role in developing, implementing, and optimizing specialized health in emergencies programs, services, and initiatives that align with organizational goals and industry best practices from an Indigenous lens. Leveraging their subject matter expertise, they analyze complex challenges, design innovative, culturally relevant solutions, and provide targeted guidance and training to internal teams and external partners. They also ensure compliance with regulatory health frameworks, risk management strategies, and quality standards, contribute to research and policy development, and drive continuous improvement in their specialized field to enhance program sustainability and operational resilience. They will ensure CRC’s work in health with Indigenous communities is safe, respectful, and founded on an Indigenous determinants of health (IDoH) framework
Key Accountabilities • Provide specialized knowledge, research, and data-driven insights to enhance program/service design, implementation, and evaluation. • Lead the development and refinement of technical frameworks, guidelines, and methodologies to ensure high-quality service delivery. • Act as a resource for complex program/service challenges, providing expert analysis and solutions based on best practices. • Lead the development of specialized metrics, evaluation tools, and impact assessment models to measure program effectiveness. • Analyze qualitative and quantitative data to generate evidence-based recommendations for continuous improvement. • Provide technical guidance on monitoring, evaluation, and reporting frameworks to ensure data-driven decision-making. • Serve as an expert representative in national and international working groups, advisory committees, and cross-sector partnerships. • Lead technical training sessions, workshops, and knowledge-sharing initiatives for internal teams and external partners. • Develop and contribute to research, reports, and policy recommendations to shape best practices in the sector. • Ensure community engagement strategies integrate technical insights, equity principles, and culturally responsive practices. • Provide guidance on ethical considerations, accessibility, and inclusive service design to remove barriers for marginalized communities. • Facilitate participatory processes that empower communities to co-design and influence program/service direction. • Develop specialized protocols, risk assessments, and compliance strategies to strengthen operational resilience. • Provide technical recommendations on regulatory standards, funding compliance, and ethical considerations in service delivery. • Ensure risk mitigation strategies align with evolving sector policies and humanitarian principles. Specific to Health Services: • Contribute to the public health and/or clinical technical support to humanitarian health services (HHS)/Emergency Response Unit (ERU) readiness, service design and evolution both in Canada and Internationally. • Provide input and technical support to health in emergencies operations across Canada and/or internationally and support operational leads and deployed personnels with planning and design. • Contribute as a Subject Matter Expert (SME) by drafting, updating, and maintaining health in emergencies SOPs in line with provincial/territorial, federal and/or international guidelines as applicable. • Maintain communication with HiE Roster / Register Managers and support the readiness for health in emergencies deployments. • Technically lead the specific international health in emergencies register management (if applicable) as directed by service line leadership and ensure readiness and support deployment of the international delegates. • Stay updated on licensing and competencies requirements for healthcare professionals and review health in emergencies learning paths for compliance. In case of deployment: • In a clinical capacity (if applicable): provision of clinical and health care to patients and clients. lead clinical assessments, implement clinical and health services, and supervise and train clinical, non-clinical and auxiliary personnel as relevant. • In Public Health capacity (if applicable): conduct health assessment, follow up with public health authorities, design and implement public health / outbreak management interventions. Specific to Indigenous Health: • Review, create, and deliver Indigenous focused briefings, webinars, and trainings, including via virtual platforms or in person. • Collaborate with Indigenous leadership to address the following: • Health initiatives as defined by the community and by leadership. • Ensure guidance promotes local leadership action and capacity. • Identify immediate and emerging needs and capacity and support solutions. • Identify health trends for the Indigenous population and potential policy implications that reflect the Indigenous determinants of health (IDoH). • Provide technical health expertise to Indigenous Programs teams and other CRC service lines to inform on Indigenous health priorities. Internal - Interne Internal - Interne
Requirements • Qualifications include a minimum of 6-9 years experience and a university degree in health sciences (such as MD, Bachelor of Science in Nursing (BSN), Epidemiology, Public Health) or a related field and/or an equivalent combination of education and experience. May require a graduate diploma/degree in a related field (such as public health, nursing, emergency management, epidemiology) and/or a professional degree, certification, or designation. Requires expertise in a specialized discipline related to public health in emergencies and/or clinical services in emergencies both in Canada and Internationally. • At least 3 years+ experience working in health programming in Indigenous communities in Canada. • Demonstrated understanding of unique strengths and complexities that exist within Indigenous communities and the impact of colonization on health and health outcomes. • Proficiency in standard computer applications (Microsoft Office Suite). • Experience in stakeholder engagement and partnership development. • Ability to identify complex problems, analyze interrelated factors, assess and mitigate risks, and develop solutions using specialized skills. • Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations. • Proven experience building and managing partnerships with internal teams, community organizations, government agencies, and external stakeholders. • Experience applying community engagement principles, participatory approaches, and culturally safe practices • Ability to integrate best practices and evidence-based approaches into program frameworks. Working Conditions Physical Effort • No unusual physical requirements. Sensory & Mental Effort • Requires significant attention to detail and concentration and ability to mentally process large amounts of information. • The work pace is often unpredictable with significant time pressures. • Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
Work Environment
- The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
- Domestic or international travel to unsafe or high-stress environments; exposure to major adverse conditions requiring personal safety management.
- Work requires the ability to work to multiple, business critical, and conflicting deadlines.
- Work requires interactions in difficult, emotionally charged situations.
- Work requires interactions and support to clients who are experiencing traumatic situations.
International only
- Field deployments may involve working in unstable environments with limited access to basic services, often in emergency and/or epidemic contexts. These settings require strict adherence to security protocols.
- Candidates must be medically cleared for travel in accordance with established Canadian Red Cross medical criteria, where applicable.
About Canadian Red Cross
The Canadian Red Cross is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.
We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Emergencies The Canadian Red Cross mobilizes its vast network of volunteers to assist when a disaster strikes, working in support of government to deliver relief to impacted communities and people. The Canadian Red Cross also contributes to international disaster responses by raising funds, as well as deploying resources and trained aid workers to support the local Red Cross.
Prevention and safety Through first aid training and water safety programming, the Canadian Red Cross helps Canadians be better equipped to prevent and treat injuries at home and in the workplace, as well as how to be safe in and around the water.
Capacity building The Canadian Red Cross provides support to Red Cross societies around the world to build capacity to be better able to able to respond to crises.
Community health The Canadian Red Cross delivers services to promote community health, in partnership with provincial governments.
Fundamental Principles Our network is vast, but our approach is simple. All Red Cross programs and activities are guided by the Fundamental Principles of Humanity, Impartiality, Neutrality, Independence, Voluntary service, Unity and Universality.