Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Emergency After Hours Worker will work with the Residents of Crossroads and Saskatoon to effectively deliver the Emergency After-Hours program in alignment with the program criteria and guidelines, as stated in the contract. The incumbent will also ensure residents safety while interacting in a positive, supportive manner and provide support of residents and maintain the safety and security of Crossroads and Saskatoon clients.

Key Responsibilities:

• Follows the program goals and abides by territorial and local Salvation Army policies and procedures.
• Effectively and timely communicates to clients regarding their requests and inquires, in person and over the phone, in a respectful, clear and concise manner, while maintaining confidentiality, fairness, and respect.
• Actively supervises and supports residents in the facility as required in a lawful, safe and expedient manner.
• Coordinates resident care relating to security issues overnight if required
• Monitors the activities of the residents and maintain availability for personal and practical support
• Effectively communicates with the staff and management on EAH matters through emails, and communication logbook
• Displays the Salvation Army values through interactions with clients, residents, EAH partners, staff, professionals, and members of the public.
• Maintains the EAH Restriction list up to date and timely communicates with the ministry of Social Services to discuss clients’ cases and access to services.
• Remains alert and awake at all times throughout all shifts
• Assists Residential Workers with program tasks as assigned or needed
• Courteously answers phone calls about Emergency After Hours needs and provide support.
• Prepares food hampers, keeps an inventory up to date, and informs the kitchen staff when food supplies are getting low.
• Fills out all Transient Aid forms for clients with great attention to details, as well as purchase orders.
• Complete daily EAH reports to send to the Ministry of Social Services and collaborate with the administrative staff as needed
• Develop and document business requirements, process and reports as needed
• Develop and document options and recommendations to issues and problems as it relates to EAH and filling out the necessary documents for Social Services
• Support key stakeholders in undertsnding the implications of options and decisions as it relates to Social Services

Requirements for funding

• Create and maintain list of reports required for health and safety compliance purposes.
• Support external reporting requests as needed
• Participate fully and constructively in staff meetings and service training
• As applicatble, suggest improvements to management.
• Other work related duties as assigned by Residential Services Supervisor.

Qualifications and Education requirements:

• NOTE: You may be required to provide validated educational documentation.

Education/Certifications:

• Completion of a formal post-secondary/college program of 2 academic years in Social Services related field
• Certification in Mental Health and Addictions would be an asset
• A different combination of education and experience might be considered
• First Aid/CPR certificate
• E-Learning (Abuse Prevention and WHIMIS) to be completed before first shift
• Criminal Record/Vulnerable Sector

Experience:

• Minimum of 2 years prior related experience, including frontline casework experience in a social service environment
• Experience on how to work with people from diverse backgrounds and enjoy assisting others to solve problems
• Have a solid understanding of issues facing persons experiencing a housing crisis, various social issues pertaining to homelessness and its impact on the families served
• Have knowledge and a solid understanding of the Mental Health and Addictions Supports systems available to individuals in the region
• Training in crisis intervention, conflict resolution and mediation skills is an asset

PREFERRED SKILLS/capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations
• Ability to coach and provide constructive feedback
• Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them
• Ability and willingness to respect, promote, and support the mission, vision and values of The Salvation Army and develop an understanding of the purpose of The Salvation Army in Canada and its implication as related to position responsibilities
• Attention to detail, problem solving and analytical skills
• Strong interpersonal, motivational, leadership ad organizational skills
• Attentive listening skills for the purpose of coaching and conflict resolution
• Demonstrates effective interpersonal and communication skills
• Ability to develop and maintain a team environment, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability
• Proficient in Microsoft 365 computer programs
• Understands the dynamics of residents’s behaviour with the ability to assess their needs and risks
• Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity
• Maintain and promote a positive image of The Salvation Army by providing a high calibre of services and dealing with others in a courteous and professional manner

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• Education verification
• This position requires the successful candidate to have a valid driver's license and an acceptable drivers abstract. The successful candidate would have to provide proof upon being hired.

Compensation:

The target hiring range for this position is $18.05 to $22.56 with a maximum of $27.07.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.