Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Actual Job Title:

Case Manager

Generic Job Title:

Caseworker- Pay Band 4

Ministry Unit:

THHS – Islington Seniors’ Shelter

City and Province:

Toronto, Ontario

Hours of Work:

40 per week

Regular Work Schedule:

Monday - Friday

Mission Statement: The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

PURPOSE:

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals, your merit increase will be based on the level of performance in each of the following areas.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

To work with Supervisor of Case Management in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

EXPECTATIONS AND TASK LIST

WORKING RELATIONSHIPS

• Reports to the Supervisor of Case Management

• Member of the Case Management Team

POSTION OVERVIEW:

The Case Manager is responsible to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.

RESPONSIBILITIES

• Ensure clients receive compassionate, non-judgmental and client centered care.

• Receive new Triage referrals from Intake

• Provide intensive case management to a case load of 18-25 clients at a time.

• Complete The Housing Focused Case Management Assessment Tool and respond to needs identified in a timely manner.

• Support clients in being housed as quickly and as effectively as possible

• Coach and support clients as needed to access appropriate services

• Provides case management which includes: Intake; assessment of housing history, barriers to housing, immediate and ongoing needs (ID, financial, medical, clothing, and furniture); work with the client in goal setting/housing plan; monitor and follow-up on client’s progress.

• Complete Outcome Star Tool within first three weeks of initial case management assessment.

• Build a comprehensive case plans that focuses on housing and housing stability and customize each case plan based on clients Outcomes Star assessment.

• Tailor each case plan to meet the long term needs of the client as it aligns with Critical Time Intervention.

• Participate in client review meetings

• Provides system navigation, community support connections and crisis intervention

• Advocate on behalf of the client as required and appropriate

• Provides mentoring and modeling as part of social and life skills education

• Keep accurate records and documentation (e.g. incident reports, log notes and case notes)

• Prepare statistical monthly and other reports as required

• Ensures that SMIS is kept up to date for clients in program

• Perform additional duties as required

• Support Frontline staff in learning new resources available in the community.

ESSENTIAL SKILLS AND QUALIFICATIONS

• 2 year Community College diploma in Social Services field

• Minimum five years of prior experience providing support to homeless individuals.

• Minimum of three years’ experience as a case manager in a social service environment.

• Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness

• Excellent oral and written communication skills (computer skills essential)

• A second language is an asset.

• Well-developed skills and ability to work independently as well as part of a team

• Proven ability to constructively give and receive feedback

• Highly developed understanding of and proven ability to communicate appropriate professional boundaries

• Good knowledge of community resources

• Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression

• Knowledge of the Residential Tenancies Act

• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution

• Applied Suicide Intervention Training an asset.

• Criminal Record Check clearance

• Valid Driver’s License/Abstract (no vehicle required)

• Ability to work within the mandate of and embrace the mission of The Salvation Army, exemplifying Christian standards of conduct

Compensation:

The target hiring range for this position is $0.00 to $0.00 with a maximum of $0.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.