About the role
Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.
Why Join Our Team?
At our company, we don’t just provide products and services — we build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions.
If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.
Duties/Responsibilities:
-
Handled all local customer return processing requests, including coordinating with technical support when required.
-
Initiate and process local warranty claims promptly and accurately.
-
Support counter staff by picking fast-moving parts during busy counter times.
-
Provide support to the pickup counter staff with order changes and modifications at the time of customer pickup ..
-
Manage in-person and phone customer inquiries, ensuring professionalism and resolution of issues.
-
Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
-
Process customer payments quickly and accurately.
-
Respond to inventory inquiries and assist customers with product availability and established alternatives.
-
Provide necessary coverage for the supply chain as needed.
-
Ensure compliance with company policies, procedures, and industry standards.
-
Perform other related duties as assigned by the Chief Operating Officer.
Qualification/Experience:
-
High school diploma or equivalent; post-secondary education is an asset.
-
1-2 years of experience in customer service, warehouse, or administrative roles.
-
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
-
Excellent organizational and time-management skills.
-
Strong verbal and written communication skills.
-
Ability to work both independently and as part of a team.
-
Experience handling payments and operating inventory management systems is an asset.
-
Problem-solving mindset with the ability to handle difficult situations professionally.
-
Ability to lift up to 50 lbs. and stand for extended periods as required.
Additional Requirements:
-
Forklift certification or willingness to obtain certification is preferred.
-
Must be available for full-time, on-site work; remote work is not available.
Salary/Benefits:
Competitive compensation and benefits package.
About Sinclair Supply Ltd
For over 75 years, Sinclair Supply has kept pace with advancements and innovations throughout the industry. Adapting to changing trends and economic climates, Sinclair maintains an active inventory responding to the increasing demand for HVACR parts.
We are a service specialty supply house with the largest inventory of HVACR products in Canada, including the largest selection of controls in the industry.
About the role
Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.
Why Join Our Team?
At our company, we don’t just provide products and services — we build relationships. As a Customer Service Representative, you’ll play a key role in connecting with customers, understanding their needs, and guiding them to the right solutions.
If you are passionate about helping people, relationship-driven, enthusiastic, and thrive in an environment that values curiosity, humility, and creativity, this is your chance to make an impact while contributing to the success of a respected, established company.
Duties/Responsibilities:
-
Handled all local customer return processing requests, including coordinating with technical support when required.
-
Initiate and process local warranty claims promptly and accurately.
-
Support counter staff by picking fast-moving parts during busy counter times.
-
Provide support to the pickup counter staff with order changes and modifications at the time of customer pickup ..
-
Manage in-person and phone customer inquiries, ensuring professionalism and resolution of issues.
-
Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
-
Process customer payments quickly and accurately.
-
Respond to inventory inquiries and assist customers with product availability and established alternatives.
-
Provide necessary coverage for the supply chain as needed.
-
Ensure compliance with company policies, procedures, and industry standards.
-
Perform other related duties as assigned by the Chief Operating Officer.
Qualification/Experience:
-
High school diploma or equivalent; post-secondary education is an asset.
-
1-2 years of experience in customer service, warehouse, or administrative roles.
-
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
-
Excellent organizational and time-management skills.
-
Strong verbal and written communication skills.
-
Ability to work both independently and as part of a team.
-
Experience handling payments and operating inventory management systems is an asset.
-
Problem-solving mindset with the ability to handle difficult situations professionally.
-
Ability to lift up to 50 lbs. and stand for extended periods as required.
Additional Requirements:
-
Forklift certification or willingness to obtain certification is preferred.
-
Must be available for full-time, on-site work; remote work is not available.
Salary/Benefits:
Competitive compensation and benefits package.
About Sinclair Supply Ltd
For over 75 years, Sinclair Supply has kept pace with advancements and innovations throughout the industry. Adapting to changing trends and economic climates, Sinclair maintains an active inventory responding to the increasing demand for HVACR parts.
We are a service specialty supply house with the largest inventory of HVACR products in Canada, including the largest selection of controls in the industry.