Who are we?

Chrono Aviation was founded in Quebec City in 2012. In its early days, the airline operated a Pilatus PC-12 and employed two pilots. Chrono quickly attracted clients seeking a comfortable, efficient, and safe flying experience.

After a decade in business, Chrono Aviation has expanded its fleet to 12 aircraft and employs over 200 people. Chrono is a Quebec-based airline offering planes that can accommodate between 9 and 189 passengers, exclusively for charter flights. With bases in Montreal and Quebec City, Chrono continues its expansion, reinforcing its position as a leader in the charter flight industry in Quebec and Canada.

Role and context

The IT Technician provides Level 1 and Level 2 technical support to users, maintains IT equipment, and contributes to the administration of systems and networks.

Key responsibilities

• Provide user support for workstations, software, and peripherals

• Install, configure, and maintain IT equipment

• Manage user access, passwords, and permissions

• Assist with the maintenance and updating of servers and the local network

• Ensure IT security in accordance with established protocols

• Track incidents and service requests in a ticketing system

• Collaborate with the central IT team on projects and system upgrades

• Train users on internal technology tools

• Perform backups and compliance checks

• Prepare technical procedures and documentation

Key skills

• Analytical mindset

• Strong customer service orientation

• Methodical approach

• Clear communication skills

• Ability to manage stress effectively

Specific job requirements

• College diploma (DEC) in Computer Science or equivalent training

• 2 to 4 years of experience in technical support and networking

• Strong knowledge of Windows environments, Microsoft 365, and Active Directory

• Experience with ticketing systems and IT asset management tools

• Knowledge of cybersecurity principles

• Ability to diagnose and resolve issues independently

• Certifications (CompTIA, Microsoft, Cisco) — considered an asset

• Proficiency in French is required for this position. In addition, advanced English skills are required in order to interact with English-speaking clients in Canada and internationally.

What we can offer you

• Full-time position at our Quebec base.

• Work in a dynamic environment that encourages innovation.

• Comprehensive benefits package (dental, disability, life, and paramedical coverage) with generous employer contributions from day one.

• Access to telemedicine services anytime, anywhere.

• Secure your financial future with our retirement savings plan, with company contributions.

• Take the day off on your birthday—it’s on us!

• Benefit from our support program for births, weddings, and bereavements.

• Participate in activities organized by the social committee, such as happy hours, themed meals, and social and sports events.

• Continue your post-secondary studies with the help of our tuition reimbursement program.

• Enjoy job security and opportunities for advancement within the company.

At Chrono, things move fast! You'll feel right at home with us if you consider yourself a quick thinker, ready to embrace change! If you skimmed through this text because you were eager to learn how to apply, THIS IS YOUR SIGN. Send us your application!

Only selected candidates will be contacted for an interview. However, we keep resumes on file for six months. Since our needs are constantly evolving, keep an eye out for future opportunities.

Chrono Group is committed to promoting an inclusive, equitable, and respectful work environment for all. We value diversity in all its forms and encourage applications from people of all backgrounds, regardless of gender, age, ethnicity, religion, sexual orientation, disability, or any other protected characteristic. Together, we are working to build a company culture where everyone feels valued and supported in their professional development.