Security Cloud Solution Architecture Manager
Top Benefits
About the role
Security Cloud Solution Architecture Manager
Multiple Locations, Jordan
- 5 more locations
Date posted
Oct 03, 2025
Job number
1886819
Work site
2 days / week in-office
Travel
0-25**%**
Role type
People Manager
Profession
Customer Success
Discipline
Cloud Solution Architecture
Employment type
Full-Time
Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
We are looking for a Security Cloud Solution Architect (CSA) Manager, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and carries responsibility for the Security solution area portion of the Microsoft business results and related upskilling/initiatives.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
- Strong Security technical experience and knowledge
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Preferred Qualifications
- Experience working in a customer-facing role (e.g., internal and/or external).
- Good understanding of the CEMA region.
- Experience leading technical projects, teams, or functions
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
- You will lead your team to deliver customer objectives and Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes.
- You will coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction and share feedback/insights from customers/partners.
- You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
- You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
- You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
- You will coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios.
- You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
- You will manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
- You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
- You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalogand how to leverage the offerings
- You will coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise. Support them to lead technical conversations with customers to drive value from their Microsoft investments, by delivering all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP) and run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP).
- You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach team to contribute to repeatable IP.
- You will leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.
- You will leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Security Cloud Solution Architecture Manager
Top Benefits
About the role
Security Cloud Solution Architecture Manager
Multiple Locations, Jordan
- 5 more locations
Date posted
Oct 03, 2025
Job number
1886819
Work site
2 days / week in-office
Travel
0-25**%**
Role type
People Manager
Profession
Customer Success
Discipline
Cloud Solution Architecture
Employment type
Full-Time
Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
We are looking for a Security Cloud Solution Architect (CSA) Manager, who is passionate about leading a team of architects who drive our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a people management role with accountability for a portfolio of customers and carries responsibility for the Security solution area portion of the Microsoft business results and related upskilling/initiatives.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications
- Strong Security technical experience and knowledge
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
Preferred Qualifications
- Experience working in a customer-facing role (e.g., internal and/or external).
- Good understanding of the CEMA region.
- Experience leading technical projects, teams, or functions
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
- You will lead your team to deliver customer objectives and Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Security expertise across M365 and Azure to enable defined Customer Success Plan outcomes.
- You will coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction and share feedback/insights from customers/partners.
- You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
- You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
- You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
- You will coach the team to develop opportunities driving Customer Success business results by working with technical decision makers ensuring they understand Microsoft's security value proposition and get value from their investment in Microsoft technology through deep business understanding of security solution plays and customer scenarios.
- You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
- You will manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
- You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
- You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalogand how to leverage the offerings
- You will coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging security technical subject matter expertise. Support them to lead technical conversations with customers to drive value from their Microsoft investments, by delivering all work according to Microsoft best practices and policies and using repeatable Intellectual Property (IP) and run your business and develop your team to meet customer needs and Microsoft business targets. Coach team to deliver according to MS best practices & using repeatable Intellectual Property (IP).
- You will foster a continuous self-learning culture and drive technical intensity, driving team to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement and coach team to contribute to repeatable IP.
- You will leverage your ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies and coach the team on situational fluency by studying your customer, understanding the situation, "reading the room" and reacting accordingly as you coach the teams on how and when to pivot customer/ internal conversations based on what you observe in your environment.
- You will leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Zero Trust, threat management, SOC monitoring (SIEM / SOAR), and Extended Detection & Response (XDR) + SIEM, Cloud Security, and Identity.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.