Job Description

This position supports Electronic Trading and Market Making at National Bank Financial Group.

As a Trading Technology Voice Analyst, you will manage and maintain our C9 phone systems and NTR (Nice Total Recording) solutions.

You will be responsible for the configuration, monitoring, maintenance, and troubleshooting of telephony infrastructure and call recording systems to ensure reliable and compliant communications across the organization.

You will have a solid understanding of financial trading environments, low-latency voice communication, and regulatory requirements.

Your job

• Manage, maintain and support our Symphony Cloud 9 (C9) trader phone and NTR (Nice Total Recording) solutions
• Configure, monitor and troubleshoot telephony infrastructure and call recording systems to ensure reliable and compliant communications
• Provision new users, manage access control, configure button layouts, and ensure correct routing of trader calls
• Provide training and support for end users
• Manage private wire connections, intercom circuits, and hoot ‘n’ holler setups as well as call routing configurations, call groups, IVR menus, and reporting tools
• Administer and support NTR (Nice Total Recording) platforms, ensuring proper call logging, storage, and retrieval
• Proactively monitor system performance, call quality, and uptime for both C9 and NTR systems
• Provide L2/L3 support for voice incidents, system alerts, end-user issues, service interruptions and hardware/software issues
• Ensure systems are configured and maintained to meet regulatory/compliance standards and complete/support audits as required
• Participate in or lead system upgrades, migrations, and infrastructure enhancements
• Coordinate with vendors and service providers on circuit provisioning, maintenance, and support escalations
• Coordinate and perform software updates, patches, and system upgrades
• Maintain accurate documentation of system configurations, procedures, support processes, floor plans, circuit lists, dial tone lists, etc.
• Develop and enforce voice system best practices and security standards.

Prerequisites

• Degree in computer science or information management and 2+ years of experience managing enterprise telephony systems, ideally with C9
• Hands-on experience with NTR (Nice Total Recording) or similar call recording solutions
• Strong understanding of VoIP protocols, SIP trunking, and network fundamentals
• Understanding of trading floor operations and urgency of voice communications
• Strong documentation and communication skills
• Ability to maintain positive and professional relationships with external vendors, service providers and users (Traders).
• Experience in financial services or other regulated environments, an asset
• Familiarity with compliance frameworks involving call recording and data retention, an asset.

Languages: English

Skills

• Analytics
• Application Security
• C#
• Cisco VoIP
• DevOps
• System Deployment
• Teamwork
• Web Development
• Containerization
• Digital literacy
• Initiative
• Solution Design
• Source Code Control Systems
• Session Initiation Protocol Recording

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.