This position requires in-person collaboration up to 5 days per week. *Please note this arrangement is subject to change with business requirements.*

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview

We are seeking a highly motivated and experienced Senior Application Support Analyst to join our busy team. This role is critical in ensuring the stability, performance, and continuous improvement to our application landscape. You will act as a key liaison between business stakeholders, development teams, vendors, and other support teams. You will help in driving resolution of complex issues, while enhancing overall service quality.

Key Responsibilities

• Providing Level 2/3 support for business-critical applications, ensuring high availability and performance

• Lead incident management, including triage, root cause analysis, and post-incident reviews

• Drive problem management by identifying trends and implementing long-term solutions

• Collaborate with cross-functional teams to resolve issues and deliver enhancements

• Own and improve ticket hygiene, SLAs and service delivery metrics

• Work with third-party vendors to prioritize and resolve defects and/or enhancements

• Support release management activities, including validation, deployment support and post release monitoring

• Contribute to process improvements, automation and operational best practices

• Maintain and enhance documentation, knowledge base articles and runbooks

• Act as a mentor/leader to other team members

Qualifications & Experience

• 7+ years of experience in Application Support, Production Support, or IT Operations
• Strong experience with incident, problem, and change management process (ITIL)
• Hands-on experience with tools such as Jira, ServiceNow, Splunk
• Experience supporting applications hosted in house (Windows and Linux) and in Azure, including monitoring, troubleshooting, and performance tuning
• Solid understanding of software development lifecycle (SDLC) and Agile environments
• Experience supporting integrated systems and APIs
• Proven ability to troubleshoot complex technical issues across multiple systems and platforms
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Experience working with Vendors in support of hosted applications
• Experience supporting applications that use Apache Kafka for event-driven communication – to analyze consumer lag and throughput issues
• Working knowledge of Snowflake – familiarity with data pipelines, ingestion process, and transformations feeding Snowflake
• Exposure to DevOps practices and CI/CD pipelines
• Scripting or automation experience
• Monitoring experience

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences, and backgrounds, and if you're passionate about this role, we encourage you to apply - even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. We encourage you to explore future opportunities with us if this role isn't the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.

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