GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

We’re looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work! This role is on the front-lines and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

Responsibilities Coordination and Administration

• Administrative duties such as maintaining information in property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
• Assisting with coordination and execution of tenant events
• Assisting with coordination and scheduling of conference centre
• Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
• Assisting with Tenant Satisfaction Surveys and summaries
• Ensure proper file management and archive of files
• Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

Communication + Customer Service

• Develop and maintain an effective line of communication with all staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
• Answer all incoming telephone calls and email inquiries
• Managing ongoing communication and execution of tenant Advisory Notices

Qualifications

• 1+ year of customer service experience
• Previous property management and administrative experience is an asset
• Passionate about customer service and always looking for ways to go above and beyond
• Nimble + adaptable with strong organizational skills
• Excellent problem-solving skills and able to navigate complex situations
• Interested in property management
• Proficient with Microsoft Office
• Previous experience with Angus is an asset
• A high level of professionalism as this role works with professional tenants
• Collaborative nature with strong communication skills
• Post Secondary education

The base salary for this position is between $42,600 - $ 57,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

What We Offer

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

GWL Realty Advisors does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to GWL Realty Advisors, directly or indirectly, will be considered GWL Realty Advisors property. GWL Realty Advisors will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.