About the role
Position Summary
Under the general direction of the Director, Slots, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensure s adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Provides leadership, direction and mentoring to slot operations at the site level
- Develops performance objectives and delivers performance evaluations for direct reports
- Implements slot operations strategic plans as directed
- Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
- Assists in developing slot operations promotions
- Reviews revenue and labor reports
- Makes recommendations on opportunities for efficiencies
- Verifies jackpots and provides payment
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
- Prepares and submits slot report
- Monitors inventory and supplies
- Liaises and communicates with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other initiatives as required
Education and Qualifications
- Post Secondary education or suitable combination of education and experience
- Minimum 3 years of experience in slot operations management
- Smart Serve certification
- NSAGD slot technical certification and working knowledge of SDS (if applicable)
- Computer literacy in MS Office Ability to successfully obtain a Gaming License
Work Environment Considerations
- Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required
About Great Canadian Entertainment
Founded in 1982 as Great Canadian Gaming Corporation, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian
About the role
Position Summary
Under the general direction of the Director, Slots, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning and directing of slot operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new slot operations initiatives as directed. Actively participates in recruitment and hiring process. Ensure s adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Provides leadership, direction and mentoring to slot operations at the site level
- Develops performance objectives and delivers performance evaluations for direct reports
- Implements slot operations strategic plans as directed
- Oversees slot technical department, slot data systems (SDS) and changes to slot floor plan
- Assists in developing slot operations promotions
- Reviews revenue and labor reports
- Makes recommendations on opportunities for efficiencies
- Verifies jackpots and provides payment
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; reviews and prepares CSR Incident Reports
- Prepares and submits slot report
- Monitors inventory and supplies
- Liaises and communicates with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other initiatives as required
Education and Qualifications
- Post Secondary education or suitable combination of education and experience
- Minimum 3 years of experience in slot operations management
- Smart Serve certification
- NSAGD slot technical certification and working knowledge of SDS (if applicable)
- Computer literacy in MS Office Ability to successfully obtain a Gaming License
Work Environment Considerations
- Regular office and casino environment, non-traditional work hours may be required in certain circumstances, some travel may be required
About Great Canadian Entertainment
Founded in 1982 as Great Canadian Gaming Corporation, Great Canadian Entertainment is an Ontario- based company that operates gaming, entertainment and hospitality destinations across Ontario, British Columbia, New Brunswick, and Nova Scotia. We’re driven by our vision, which is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Fundamental to the company's culture is its commitment to social responsibility. "Proud of our people, our business, our community" is Great Canadian Entertainment's brand that unifies the company's community, volunteering, and social responsibility efforts. Under the Proud program, Great Canadian Entertainment annually supports hundreds of charitable and non-profit organizations in Canada. In each Canadian gaming jurisdiction, a significant portion of gross gaming revenue from gaming facilities is retained by our Crown partners on behalf of their provincial government for the purpose of supporting programs like healthcare, education, and social services.
Follow us on social media for more:
Facebook: @GRTCanadian Instagram: @GRTCanadian Twitter: @GRTCanadian