Utility Billing Lead
About the role
SUMMARY OF DUTIES
Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds; approves debit authorizations from financial institutions, cancels and re-issues bill, oversees the City’s collections process.
Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.
Ability to perform all duties in the Utility Billing Clerk job description.
About City Of Hamilton
Our Vision: To be the best place to raise a child and age successfully.
Our Mission: To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture: Collective Ownership, Steadfast Integrity, Courageous Change, Sensational Service and Engaged Empowered Employees.
Our Priorities: Community Engagement & Participation Economic Prosperity & Growth Healthy and Safe Communities Clean and Green Built Environment and Infrastructure Culture and Diversity Our People and Performance
Learn more about the City of Hamilton's 2016-2025 Strategic Plan here: https://www.hamilton.ca/city-initiatives/priority-projects/2016-2025-strategic-plan.
CITY OF HAMILTON LAND ACKNOWLEDGMENT The City of Hamilton is situated upon the traditional territories of the Erie, Neutral, Huron-Wendat, Haudenosaunee and Mississaugas. This land is covered by the Dish With One Spoon Wampum Belt Covenant, which was an agreement between the Haudenosaunee and Anishinaabek to share and care for the resources around the Great Lakes. We further acknowledge that this land is covered by the Between the Lakes Purchase, 1792, between the Crown and the Mississaugas of the Credit First Nation.
Today, the City of Hamilton is home to many Indigenous people from across Turtle Island (North America) and we recognize that we must do more to learn about the rich history of this land so that we can better understand our roles as residents, neighbours, partners and caretakers.
Utility Billing Lead
About the role
SUMMARY OF DUTIES
Reporting to the Supervisor, Utility Billing, the Utility Billing Lead provides technical and functional guidance to Utility Billing Clerks while monitoring their daily administrative tasks, work queues and customer correspondence. Responsible for reconciliation of utility and general ledger accounts by analyzing, summarizing and distributing utility adjustments. The Utility Billing Lead maintains up-to-date utility ownership records, processes work orders, audits meter readings, performs adjustments and refunds; approves debit authorizations from financial institutions, cancels and re-issues bill, oversees the City’s collections process.
Provides customer service to Hamilton Utility clients, internal staff, and external stakeholders. Fields and cascades customer inquiries, complaints, and escalations.
Ability to perform all duties in the Utility Billing Clerk job description.
About City Of Hamilton
Our Vision: To be the best place to raise a child and age successfully.
Our Mission: To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.
Our Culture: Collective Ownership, Steadfast Integrity, Courageous Change, Sensational Service and Engaged Empowered Employees.
Our Priorities: Community Engagement & Participation Economic Prosperity & Growth Healthy and Safe Communities Clean and Green Built Environment and Infrastructure Culture and Diversity Our People and Performance
Learn more about the City of Hamilton's 2016-2025 Strategic Plan here: https://www.hamilton.ca/city-initiatives/priority-projects/2016-2025-strategic-plan.
CITY OF HAMILTON LAND ACKNOWLEDGMENT The City of Hamilton is situated upon the traditional territories of the Erie, Neutral, Huron-Wendat, Haudenosaunee and Mississaugas. This land is covered by the Dish With One Spoon Wampum Belt Covenant, which was an agreement between the Haudenosaunee and Anishinaabek to share and care for the resources around the Great Lakes. We further acknowledge that this land is covered by the Between the Lakes Purchase, 1792, between the Crown and the Mississaugas of the Credit First Nation.
Today, the City of Hamilton is home to many Indigenous people from across Turtle Island (North America) and we recognize that we must do more to learn about the rich history of this land so that we can better understand our roles as residents, neighbours, partners and caretakers.