Customer Service Representative
About the role
Title: Call Center Service Agent
Contract duration: Long Term contract Location: Montreal, QC Shift Schedule: Shift Schedule is variable. 100% Onsite French & English Bilingual
Job Description
As a Customer Service Agent, for one of Client`s call center’s, you’ll support customers with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Your role
Answer client calls Listen to clients' needs and offer personalized solutions.
Help clients use our banking applications
advise and offer transaction or credit solutions Refer clients with specialized needs to your colleagues Collaborate and share knowledge with your colleagues
The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Your team
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.
Learning and development
You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.
Prerequisites
High school diploma Customer service experience Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.
Promote the values of partnership, empowerment and agility
Eagerness to develop your skills
Not the right fit? Search for Customer Service Representative jobs in Montreal, Quebec, Canada
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
Similar Jobs
Customer Service Representative
About the role
Title: Call Center Service Agent
Contract duration: Long Term contract Location: Montreal, QC Shift Schedule: Shift Schedule is variable. 100% Onsite French & English Bilingual
Job Description
As a Customer Service Agent, for one of Client`s call center’s, you’ll support customers with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.
Your role
Answer client calls Listen to clients' needs and offer personalized solutions.
Help clients use our banking applications
advise and offer transaction or credit solutions Refer clients with specialized needs to your colleagues Collaborate and share knowledge with your colleagues
The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Your team
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.
Learning and development
You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.
Prerequisites
High school diploma Customer service experience Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.
Promote the values of partnership, empowerment and agility
Eagerness to develop your skills
Not the right fit? Search for Customer Service Representative jobs in Montreal, Quebec, Canada
About Infotree Global Solutions
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.