Summary Description Summary of This Role Focuses on training programs/courses specific to the Sales Function including: Developing and delivering internal training courses/programs targeting new hire orientation, product training, sales process and consultative selling, sales effectiveness, presentation skills, phone selling skills, etc. Applying foundational knowledge of the Sales Function to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, field training, etc.) and conduct training. Developing and monitoring metrics for evaluating training effectiveness, may also be accountable for broader Sales Function talent development as part of Sales functional excellence/performance improvement initiatives.

What Part Will You Play?

• Delivers a range of training of moderately complex products, processes and soft skills content, to diverse audiences, demonstrating a clear understanding of given subject or subjects following training materials that will require deviation based on the audience knowledge.
• Analyzes, researches and develops training solutions following instructional design theory and submits for review and approval. Tailors programs based on individual customer needs.
• Provides cross training and support for colleagues.
• Provides detailed advice and support relating to areas of expertise. Provides basic coaching for team members and junior leadership relating to low impact scenarios, e.g. applying basic leadership content to their team or understanding merchant statements and pricing initiatives, as directed.
• Ensures delivery of multiple, training requirements for a key customer/department based on training needs.
• Evaluates participants on set criteria, documents feedback, delivers to trainees and shares with leaders as appropriate to partner with management to foster development of sales organizations.

What Are We Looking For in This Role? Minimum Qualifications

• Bilingualism (French and English). Must be able to conduct online and in person training sessions in both official languages
• Relevant Experience or Degree in: Related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically Minimum 1-2 Years Relevant Experience - Related professional experience in sales training OR a mix of sales and sales training, preferably in merchant sales.

Preferred Qualifications

• Experience as a trainer/facilitator with POS devices

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
• Supervision - Normally receives detailed instructions on all work.
• Background Knowledge - Intermediate full scope of knowledge of company and industry to support sales initiatives
• Training - Intermediate ability to coach and mentor sales effectively on all levels