Top Benefits
About the role
IT Process Analyst
Winnipeg MB, Canada
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As an IT Process Analyst, you’llmanage and improve IT service management (ITSM) processes to support the consistent, secure, and efficient delivery of IT services across the organization. You will work with IT leaders, stakeholders, and vendors to govern ITIL processes, drive process improvement initiatives, and ensure compliance with organizational and regulatory requirements.
What you’ll do
- Manage and oversee assigned ITIL processes, including Asset and Configuration Management.
- Develop and maintain IT Asset Management (ITAM) processes covering procurement, inventory tracking, lifecycle management, and disposal of IT assets.
- Establish and monitor key performance indicators (KPIs) and process metrics to evaluate IT service effectiveness and identify improvement opportunities.
- Maintain and govern IT process documentation, policies, and procedures to ensure consistency and compliance.
- Lead process improvement initiatives using root cause analysis and continuous improvement methodologies.
- Manage internal IT change management processes to ensure changes are implemented according to established policies and with minimal disruption.
- Collaborate with internal stakeholders and vendors to support service delivery, contract compliance, and vendor performance.
- Coordinate audit activities, track remediation efforts, and provide regular reporting on process performance to leadership.
Basic Qualifications
- Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
- Minimum 5 years of experience in IT service management, IT process management, or business analysis within an enterprise IT environment.
- Minimum 3 years of experience documenting, implementing, or improving IT policies, processes, or procedures.
- Experience working with ITIL or IT Service Management (ITSM) frameworks.
- Experience using Microsoft Office tools (Word, Excel, PowerPoint, Visio) for documentation, reporting, and process mapping.
- Experience working with enterprise ITSM platforms such as ServiceNow, Jira, or similar tools.
Desired Skills
- ITIL certification (Foundation or higher).
- Experience with IT Asset Management (ITAM) or Configuration Management practices.
- Experience supporting IT governance or compliance frameworks (e.g., NIST, PCI, GDPR, or COBIT).
- Knowledge of process improvement methodologies such as Lean or Six Sigma.
- Experience managing vendor relationships or IT service providers.
- S trong analytical, documentation, and problem-solving skills.
Benefits that make life better:
- Comprehensive Healthcare
- Company pension plan with 100% company match; up to 5% vested (Canada)
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Learning & Training opportunities
About StandardAero
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.
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Top Benefits
About the role
IT Process Analyst
Winnipeg MB, Canada
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As an IT Process Analyst, you’llmanage and improve IT service management (ITSM) processes to support the consistent, secure, and efficient delivery of IT services across the organization. You will work with IT leaders, stakeholders, and vendors to govern ITIL processes, drive process improvement initiatives, and ensure compliance with organizational and regulatory requirements.
What you’ll do
- Manage and oversee assigned ITIL processes, including Asset and Configuration Management.
- Develop and maintain IT Asset Management (ITAM) processes covering procurement, inventory tracking, lifecycle management, and disposal of IT assets.
- Establish and monitor key performance indicators (KPIs) and process metrics to evaluate IT service effectiveness and identify improvement opportunities.
- Maintain and govern IT process documentation, policies, and procedures to ensure consistency and compliance.
- Lead process improvement initiatives using root cause analysis and continuous improvement methodologies.
- Manage internal IT change management processes to ensure changes are implemented according to established policies and with minimal disruption.
- Collaborate with internal stakeholders and vendors to support service delivery, contract compliance, and vendor performance.
- Coordinate audit activities, track remediation efforts, and provide regular reporting on process performance to leadership.
Basic Qualifications
- Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
- Minimum 5 years of experience in IT service management, IT process management, or business analysis within an enterprise IT environment.
- Minimum 3 years of experience documenting, implementing, or improving IT policies, processes, or procedures.
- Experience working with ITIL or IT Service Management (ITSM) frameworks.
- Experience using Microsoft Office tools (Word, Excel, PowerPoint, Visio) for documentation, reporting, and process mapping.
- Experience working with enterprise ITSM platforms such as ServiceNow, Jira, or similar tools.
Desired Skills
- ITIL certification (Foundation or higher).
- Experience with IT Asset Management (ITAM) or Configuration Management practices.
- Experience supporting IT governance or compliance frameworks (e.g., NIST, PCI, GDPR, or COBIT).
- Knowledge of process improvement methodologies such as Lean or Six Sigma.
- Experience managing vendor relationships or IT service providers.
- S trong analytical, documentation, and problem-solving skills.
Benefits that make life better:
- Comprehensive Healthcare
- Company pension plan with 100% company match; up to 5% vested (Canada)
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Learning & Training opportunities
About StandardAero
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.