Administrative Assistant / Dispatcher

Do you have an administrative background with a passion for people? Do you enjoy using your superior customer service, problem-solving, planning, organizational and communication skills to ensure your success and the success of those around you? Are you excited by the opportunity to work in a fast-paced environment? If so, SOUTHLAND may have the perfect opportunity for you.

SOUTHLAND, a school/charter bus service provider, is seeking a dynamic, knowledgeable, professional Administrative Assistant / Dispatcher to join our team in Saskatoon. Reporting to the Operations Manager, this role will serve an administrative function across various departments.

This is a full-time position, working forty hours per week.

Qualifications:

• High school diploma or equivalent
• Excellent customer service skills with a proven ability to serve the public and relate to coworkers in a courteous, helpful manner
• Previous administrative experience
• Previous experience in a customer-facing role, including handling customer concerns and complaints
• Excellent verbal and written communication skills, intuitive and empathetic listening skills
• Professional telephone etiquette
• Organizational and problem-solving skills
• Computer proficiency in Microsoft Word, Excel, and Outlook
• Ability to multi-task, work effectively under pressure, and as part of a team
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• Ability to handle stressful situations in a composed manner
• Self-starter who can work on tight timelines

Principal Duties and Responsibilities:

• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver’s Handbook and Policy and Procedures manual
• Schedule and assign charters as required
• Assist in answering public and driver inquiries and finding solutions to concerns
• Ensure all required paperwork/requests are completed in an accurate and timely manner
• Create/improve existing Operations systems
• Keep appropriate staff informed of any major issues, changes, or concerns in an expedient fashion
• Fuel reconciliation
• Receive and respond to requests for emergency assistance or service from dispatched resources
• Data entry in various formats
• Enter daily payroll, respond to payroll and benefits inquiries from employees, and act as a liaison between payroll department and employees
• General office duties as required

Job Types: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• On-site parking

Work Location: In person