JOB TITLE

Clinical Educator REPORTS TO: Senior Manager, Human Resources DEPARTMENT: Human Resources LAST UPDATE/REVIEW: June 2019 PREAMBLE

As a leading senior’s residence and provider of senior’s continuing care services and programs, Canterbury Foundation (the “Foundation”) shares with seniors the “Promise of Home”. Person-centred care is the foundation for all we do in providing safe, quality care and other human services. We provide a home where seniors experience peace of mind and feel like family. All persons are treated with dignity and respect in every interaction. Working for Canterbury Foundation requires that employees exhibit the highest standards of personal behaviour and ethics in every interaction that instil confidence and trust and not bring the Foundation into disrepute. The honesty and integrity of Canterbury Foundation demand the impartiality of employees in the conduct of their duties.

POSITION SUMMARY

Reporting the Senior Manager, Human Resources, the Clinical Educator and Best Practices Lead will have overall responsibility as a change champion and training and development lead for both Clinical and Non-Clinical. A key education focus will be on ensuring continuity of care and delivering on our World Class Customer Service, Person Centred Care and Dementia Care models and strategies. Key elements of the role will be to ensure compliance within the Continuing Care Health Service Standards (CCHSS), Accomodation Standards, Accreditation training and more. The incumbent will be responsible for the creation and delivery in-services, report deficiencies as well as track compliance and complete audits as it relates to follow-up to education and applicable compliance to Standards. This position is high paced, an on the ground champion for delivering our World Class Customer Service intertwining all departments for fluidity and clarity with consistency in training and development.

KEY RESPONSIBILITIES

HEALTH, SAFETY AND WELLNESS

• Committed to knowing, understanding and reviewing your workplace hazards as identified by your Workplace Hazard Assessment, Joint Workplace Health and Safety Committee and as outlined in Canterbury Foundations Policies and Procedures.
• Participates in making the workplace a safe environment for staff and residents by reporting unsafe conditions, knowing your rights as an employee to refuse unsafe work, and by participating in training, events and committees.
• Wear appropriate personal protective equipment, footwear and apparel for your role and responsibility for your work day (being mindful of hazards approaching and leaving the workplace).

JOB DUTIES AND RESPONSIBILITIES

• Actively supports, promotes and implements the mission, vision, values, standards and strategic directions of Canterbury.
• Evaluate Demenita Care and make recommendations for staff training and development for all staff working with Dementia Care residents. Working with Management and staff to collaborate and build necessary training for clinical and non-clinical education.
• Analyzes training needs based on input and consultation with front line staff, Directors, Managers and Supervisors then recommends and implements appropriate training solutions.
• Networks with external agencies and bodies for the devlopment of educational tools and / or guest training sessions.
• Evaluates education programs and competencies as applicable on a continual basis to ensure alignment with current best practice standards and applicable legislation.
• Development of alternative strategies of education for consideration.
• Works with the Nursing Department to develop and build nessesary training for Clinical education.
• All programs to align with applicable governing authroities and with best practice standards.
• Work with service delivery models to ensure staff are trained and within Canterbury Foudnations standards of education.
• Will provide guidance to Nursing to assess how they perform fundamental nursing skills, such as administration of medication, assiting with bathing or other delegated health care duties.
• Working with Management and Staff to collaborate and build necessary training for staff non-clinical education.
• Have in depth knowledge of the Accomdation Standards, Continuing Care Health Services Standards as it relates to mandatory staff educational requirements.
• Will perform continuous oversight to the HCAs to ensure skill competencies is maintained.
• Design a variety of training materials for traditional instructor-led, on-line programs or web based learning aids to meet Canterbury staffs educational requirements.
• Create realistic objectives for staff learning and performance.
• Adpat eduicational materials to meet the needs to the staff.
• Work with Management and Staff to deliver training specific to the needs of each department.
• Deliver mandatory education for Clinical and Non-Clinical staff on an annual basis including utilizing E-Learning tools to deliver education material.
• Deliver training based on competencies and needs of the adult population.
• Receive feedback and assessments/surveys to obtain feedback on training delivery.
• Maintains education databases and records related to all training.
• Tracks and maintains data on all attendees to each training, and reports staff who have not attended training.
• Produces monthly reports on attendance and compliance of training, audits and findings.
• Provides reporting, trending and findings to departmental managers where necessary.
• Analyze courses to ensure they meet or exceed institutional standards, and provide reports for accreditation reviews.
• Remains aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible.
• Works with management and regulatory bodies to collect, compile and deliver the information required for audits.
• Supports the development and implementation of quality improvement, audits and resolving deficiencies impacting compliance to regulatory and accreditation standards.
• Assists in the implementation of specific strategies that improve quality of care and compliance with all allplicable legislation. Maintain confidentiality of residents’ health information. Maintain confidentiality and documentation in accordance to local, provincial and legislative Privacy Acts and Policies as it relaits to Freedom of Information and Privacy (FOIP) and Personal Information Protection Act (PIPA).

QUALIFICATIONS

• A minimual of two years of experience working in a Seniors Care environment delivering training and education to Clinical and Non-Clinical staff.
• Completion of an accredited Nursing program and registered with the CARNA or CLPNA and is in good standing.
• Knowledge and understanding of standards, acts and laws within the Long-term home care act, Continuing Care Health Service Standards act, Accreditation Canada, Privacy Laws, etc.
• Active First Aid/CPR Certificate.
• Ability to prioritize and utilize effective time management skill.
• Project management will be considered an asset.
• Certificate in adult education will be considered an asset.

COMPETENCIES

• Communication skills, both verbally and non-verbally
• Sustaining a Positive Learning Environment
• Ability to assess needs of staff education and awareness
• Demonstrate an awareness of accident and injury prevention; adhere to safe work practices and procedures; be responsible for maintaining self-wellness and reduced absenteeism.
• Demonstrate good time management and problem-solving skills. Demonstrated professional maturity, judgment, decisiveness, and conflict resolution Ability to take initiative Detail oriented Ability to adapt to changing situations
• Speaks and writes English fluently Strong evidence of relationship-building, ability to work collaboratively Computer skills including being proficent in Excel
• Demonstrated commitment to quality improvement
• Conflict resolution skills
• Demonstrated commitment to service excellence Proven ability to thrive in a challenging, dynamic, complex environment
• Compassionate and caring attitude.
• Influential and persuasiveness