Role: Platform Architect

Location: Toronto, ON (Hybrid) Experience: 8+ years Type: Full Time Permanent

Job Summar

yWe are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers. The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment. The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably while ensuring the long-term health and scalability of their ServiceNow platform. This is an advisory role focused on shaping the customer's platform strategy and direction through expert guidance rather than direct implementation

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Key Responsibiliti

es1. Architectural Adviso ryTranslate customer business objectives into a coherent platform strateg y.Guide customers in defining their platform roadmap and sequencing workflow adoptio n.Conduct solution design and architecture review s.Recommend best practices for scalable and sustainable platform adoptio n.2. Platform Health & Governan ceLead technical governance discussions to establish frameworks that maintain long-term platform healt h.Interpret platform health reports and recommend remediation plan s.Advise customers on improvin g:Maintainabili tyPerforman ceSecuri tyUpgradeabili tyEnsure governance standards are followed across platform implementation s.3. Risk Manageme ntProactively identify, assess, and track architectural, technical, and platform health risk s.Advise customers on mitigation strategies to prevent risks from becoming production incident s.Promote proactive risk management throughout the platform lifecycl e.4. Customer Engageme ntBuild and maintain strong relationships with customer stakeholders, ranging from technical teams to senior leadershi p.Facilitate architecture reviews, executive discussions, and customer workshop s.Serve as a trusted advisor for strategic platform decision s.5. Technical Experti seDemonstrate ServiceNow platform capabilities and guide customers on best practice s.Maintain deep expertise in selected ServiceNow product areas while possessing broad knowledge across the overall ServiceNow platfor m.Stay current with new platform capabilities and architectural trend s.6. AI Strategy & Adviso ryGuide customers in adopting AI capabilities available within the ServiceNow platfor m.Advise on how AI features align with broader organizational goals and digital transformation initiative s.Recommend strategic AI adoption based on customer business objective

s.

Required Ski

llsServiceNow Platform Architect ureEnterprise Architect ureSolution Design & Architecture Revi ewsPlatform Governa ncePlatform Health Assessm entPerformance Optimizat ionSecurity Best Practi cesUpgrade Planning & Strat egyRisk Assessment & Mitigat ionCustomer Consulting & Advis oryStakeholder Managem entExecutive Communicat ionWorkshop Facilitat ionStrategic Think ingServiceNow AI Capabilities & Adopt

ion Experi ence8+ years of experience in ServiceNow platform architecture, solution architecture, or enterprise platform consult ing.Proven experience advising customers on platform strategy, governance, and architect ure.Strong understanding of ServiceNow platform capabilities and best practi ces.Experience engaging with both technical and executive stakehold

ers.