Senior Program Manager
About the role
Job Description: Senior Program Manager
Duration: 12 Months (Possible Extension) Work Model: Hybrid (3 days/week onsite – Tue to Thu) Role Overview Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights. Key Responsibilities Lead global VoC program delivery and cross-functional workstreams. Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement). Establish VoC standards, governance, and reporting processes. Oversee survey optimization, dashboard rollout, and closed-loop feedback processes. Partner with Data, Technology, Product, Operations, Marketing, and vendors (e.g., Medallia, Ipsos). Drive executive reporting, stakeholder management, and program governance. Required Skills 5+ years of Program Management, CX Transformation, or Analytics-led delivery. Experience leading enterprise, cross-market programs in financial services or regulated industries. Strong knowledge of VoC, NPS, CSAT, and CX measurement. Experience with Medallia or similar VoC platforms. Strong stakeholder management, communication, and data-driven decision-making skills.
Not the right fit? Search for Program Manager jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
Similar Jobs
Senior Program Manager
About the role
Job Description: Senior Program Manager
Duration: 12 Months (Possible Extension) Work Model: Hybrid (3 days/week onsite – Tue to Thu) Role Overview Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights. Key Responsibilities Lead global VoC program delivery and cross-functional workstreams. Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement). Establish VoC standards, governance, and reporting processes. Oversee survey optimization, dashboard rollout, and closed-loop feedback processes. Partner with Data, Technology, Product, Operations, Marketing, and vendors (e.g., Medallia, Ipsos). Drive executive reporting, stakeholder management, and program governance. Required Skills 5+ years of Program Management, CX Transformation, or Analytics-led delivery. Experience leading enterprise, cross-market programs in financial services or regulated industries. Strong knowledge of VoC, NPS, CSAT, and CX measurement. Experience with Medallia or similar VoC platforms. Strong stakeholder management, communication, and data-driven decision-making skills.
Not the right fit? Search for Program Manager jobs in Toronto, Ontario, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!