Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

96,900 - 136,800 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Group Manager II, Operations reports directly to the Senior Manager Deposits & CMS Operations with the responsibility to lead a large operations and call centre team including 5 people managers and approximately 70 colleagues.

Cash Management Services (CMS) provides end to end subject matter expertise for all Cash Management Services from the implementation stage to ongoing day-to-day technical assistance. CMS supports all segments including Small Business, Commercial, Commercial National Accounts and Corporate.

As a Group Manager II, Operations, you will be responsible for leading, motivating and developing Managers that support CMS Operations functions.

Reporting to Senior Manager, Deposits and Cash Management Services Operations, you will contribute to the achievement of business goals through effective coaching, management, and teamwork:

• Be accountable for building the end-to-end vision, strategy, and capability/product roadmap for intake & fulfillment within CMS across all teams.
• Identify process improvements to reduce time and cost or improve service levels, quality, accuracy, and efficiency.
• Run a customer-focused team motivated to deliver legendary customer experience, lead, coach and model quality service delivery at every interaction.
• Proactively partner with internal and external stakeholders/partners to foster healthy relationships in support of the overall business operations and develop solutions needed to achieve optimum delivery of business objectives and overall results.
• Work closely with Run My Business (RMB) partners to ensure our vision and key performance indicators align with the product growth strategy.
• Lead and promote a process improvement culture by continuously looking for opportunities to improve workflow, increase productivity and create capacity through change management.
• Implement process changes that support strategic initiatives or changes to regulatory requirements.
• Lead and create an engaged, results-oriented, collaborative, and inclusive work environment while promoting a culture of care and well-being.
• Attract and retain strong talent. Promote continuous learning, enabling colleagues 'career development to achieve business performance and show appreciation to colleagues, leveraging TD reward and recognition programs.
• Using strong communication, active listening and problem-solving skills, you will identify and make recommendations for business/ process improvements while working with various business partners to deliver exceptional levels of service.
• Ensure ongoing compliance with internal / external audit and regulatory requirements. Provide prompt and comprehensive response to all internal audit, regulator and compliance requests and findings as well as maintain appropriate records of action plans.

Years of experience:

• 6+ years relevant experience
• 4+ years of people management experience

Job Requirements:

• The ideal candidate has proven People Management capabilities with the aptitude to motivate, coach and develop a team while maintaining operational effectiveness to ensure business objectives and service level agreements are met.
• Experience working with Business Banking customers and an understanding of the cash management needs of a Business Banking customer is an asset.
• Proven track record of delivering results and commitment to operational and service excellence.
• Strong change management skills, with demonstrated ability to act as a catalyst for change within a business.
• Strong organizational skills, with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.
• Strong customer orientation and a professional approach, with the ability to interact with all levels within the organization.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet