Job Overview Lulu Island Winery is the largest winery in the Metro Vancouver area. We welcome visitors from all around the world to share our passion for BC wine.

We are seeking a detail-oriented and organized Administrative Assistant with fluency in English and Mandarin to support our office operations. The ideal candidate will possess strong customer service, clerical, and event management skills, with experience in office management, administrative tasks, and event planning. This role involves various customer service responsibilities, handling multi-line phone systems, and assisting with various administrative tasks to ensure smooth daily operations within a professional environment. This position offers an opportunity to contribute to an efficient workplace while developing your administrative expertise.

Final remuneration offer will depend on candidate's experience.

Responsibilities

• Become familiar with our winery's history, daily operations, customer base, and products in multiple markets in order to answer and direct multi-line phone systems with professionalism and courtesy
• Greet visitors and customers in our retail store as needed, providing excellent customer service
• Perform data entry tasks accurately using Microsoft Office applications, Google Workspace, and more
• Maintain organized filing systems both digitally and physically
• Proofread documents for accuracy and clarity before distribution
• Support administrative tasks such as photocopying, scanning, and storing documents
• Assist with various aspects of special events coordination at the winery
• Maintain a professional appearance of the reception area and ensure office supplies are stocked
• Other administrative duties as assigned

Skills

• Proven experience in customer service, office administration, and event management
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and more
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Exceptional customer service skills with professional phone etiquette and communication abilities in both English and Mandarin
• Accurate data entry skills with attention to detail; ability to proofread documents thoroughly
• Ability to handle filing systems efficiently and maintain confidentiality of sensitive information
• Strong typing skills with a focus on speed and accuracy
• Experience with event planning and managing vendor relationships (preferred)
• Knowledge of bookkeeping practices related to invoicing and billing processes (preferred)

Pay: $21.00-$25.00 per hour

Benefits:

• Extended health care
• On-site parking
• Paid time off

Language:

• Mandarin (preferred)

Work Location: In person