Assistant Manager of Care, Dementia Care (Sunnyside Home)

**Job Number:**4196
**Job Type:**Full-Time
**Vacancy Reason:**Backfill
**Location:**247 Franklin St N - Sunnyside Home
**Number of Positions:**1
**Division:**Community Services
**Hours of Work:**35 hours per week, 0830-1630.

• Monday-Friday

• Must be available to flex evening and weekend work as required

**Union:**Management/Management Support
**Grade:**Management/Management Support Grade 07
Salary Range:$104,413.40 - $130,530.40
**Posting Date:**March 19, 2026 @ 12:00 AM
**Closing Date:**March 26, 2026 @ 11:59 PM

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Supervises the delivery of nursing services/care for the dementia care areas and responsive behaviour program in a long-term care home. Ensures the delivery of person-centred care that maximizes residents’ independence and supports their physical and emotional well-being. Supervises an interdisciplinary team in a 24/7 operation. Leads and coordinates responsive behavioural supports to resident care teams.

Duties/Responsibilities

• Supervises an interdisciplinary team including Team Leaders, Registered Nurses, Registered Practical Nurses, and Personal Support Workers.
• Supervises dementia care areas and the responsive behaviour program; ensures the delivery of person-centred care that maximizes residents’ independence and supports their physical and emotional well-being.
• Implements policies and procedures to ensure staff compliance with legislation, standards, policies, and procedures. Assists in the development of policies and procedures.
• Supervises the development and maintenance of resident care plans; ensures resident needs are captured, and that assessment and medication protocols are followed.
• Leads the development of behavioural support strategies for residents with responsive behaviours. Coordinates the provision of behavioural supports and consultation services to direct care teams throughout the home. Collaborates with direct care teams, residents, their families, and external consultants.
• Supervises the resident high intensity needs program; oversees the submission of monthly reports to the Ministry.
• Supervises resident admissions for dementia care and responsive behaviour program supports. Reviews and assesses residents and applications, in collaboration with Social Worker; develops strategies for provision of care; and ensures continuous transition of care. Responds to/defends decisions to residents, applicants, family members, and agencies.
• Prepares program reports for Manager; compiles information/records for Ministry audits.
• Recommends program changes to management to support continuous quality improvement.
  Identifies staffing needs and schedules staff to support 24-hour coverage.
• As the divisional expert on dementia care and responsive behaviours, provides advice, guidance, and recommendations to management and staff on best practices, methods, and the Division’s approach to dementia care and responsive behaviours. Provides in-house training and demonstrates care methods to divisional staff.
• Works with other divisional supervisors to support collaborative multi-disciplinary teams.
• Provides input into the overall resident care budget. Monitors the use of program resources and equipment. Submits claims to the Province for program reimbursement.
• Mediates disagreements in care involving staff, residents, their families, physicians, community agency, and hospital staff; advocates for the well-being of residents. Exchanges information, resources, and best practices with peers in other long-term care homes. Participates on committees with local and provincial stakeholders in long-term care, to improve services/practices.
• Backs up other members of the resident care management team as required.
• Performs related duties as required.

Knowledge, Skills, and Abilities

• Knowledge of dementia care and responsive behaviour methods and approaches (e.g., Gentle Persuasive Approaches, U-First, PIECES); resident care and gerontological nursing; psychogeriatric and palliative care; long-term care; and recreational and physical therapy, normally acquired through a Bachelor’s degree in a related field (e.g., nursing, health sciences), plus progressively responsible experience in a unionized long-term health care environment.
• Knowledge of the principles of adult learning.
• Knowledge of and ability to comply with policies, procedures, collective agreements, and related legislation (e.g., long-term care homes, health and safety, mental health, privacy, personal health information protection).
• Knowledge of community resources for older adults with mental health and addiction issues.
• Analytical, organizational, problem solving, and continuous improvement skills to plan and develop objectives including administrative, technical, operational, and financial components; organize and coordinate the work of supervised staff; evaluate methods, activities, and procedures; and make recommendations regarding same to support quality improvement.
• Leadership, negotiation, mediation, communication, presentation, and human relations skills to supervise, train, develop, motivate, and support staff; communicate effectively with staff, the public, the Ministry, the Local Health Integration Network, agencies, and committees; advocate for residents; respond to complaints and inquiries from residents, families, and designated decision-makers, of a sensitive nature; conduct training and presentations to divisional staff; and participate as an effective team member.
• Ability to read and interpret legislation, journals, communications, books, newsletters, correspondence, charts, reports, resident files, policy and procedure manuals, and collective agreements. Ability to write reports, policies and procedures, and training resources.
• Computer skills with ability to use software such as Microsoft Office, electronic health records, and MDS/RAI.
• A tuberculosis (TB) test and annual influenza immunization are required.
• Must provide an acceptable Police Vulnerable Sector Check (Level 3).
• Ability to participate in an official standby/on-call rotation to respond to legislated or time sensitive demands beyond regularly scheduled work hours.
• Ability to travel within Waterloo Region.
• Ability to implement and monitor compliance with the Departmental vision and philosophy for integrated customer service within the division, across divisions, across departments, and within the broader community.
• Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.

**Use of Artificial Intelligence in the Hiring Process:**Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).